If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. However, when you send a message that includes content that is covered by intellectual property rights using our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, and worldwide license to host, use, distribute, modify, copy, publicly perform or display, translate, and create derivative works of your content (consistent with our Privacy Policy). To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. To collect your money: 1. . Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to
. Definition of Dispute. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. What can I do? THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Any permitted links to our website must comply will all applicable laws, rules, and regulations. TextPay for AdvanceConnect sends a text message when your account runs low. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. Small Claims Court. PO Box 650757
In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Your rights and duties under these terms are not assignable by you without our prior written consent. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. How do I know if someone received the money I sent? usted autoriza a la Empresa a almacenar su Informacin de Tarjeta
The stated balance of the AdvanceConnect account may not reflect recent call activity. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de
Start completing the fillable fields and carefully type in required information. Please call the GTL customer service number listed below. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. How do I get setup for eMessaging using the Securus Android app? Resolute may be reached telephonically at (800) 776-6060. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. . Terminating the Messaging Solutions Products. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. You understand and agree that we may rely on the authority of anyone accessing your account or using your password. 2. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. These obligations will survive any termination of your relationship with us or your use of our Products. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. Are you sure you want to end this chat with the Online Assistant? Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. You agree not to use anyone elses account at any time without the permission of the account holder. How do I unblock my phone number on my Securus online account? For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. Waiver of Right to Bring Class Action and Representative Claims. Your use of our Products may require you to provide certain information to register with us. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. Securus Technologies or other "Jail Facility Phone Providers". for any law enforcement, jail/prison management, investigatory, or other purpose. (c) Exceptions. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. transacciones recurrentes, todos los pagos se efectuarn en dlares
Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. Who can an inmate call using their Securus Debit account? Internet Service Provider (ISP). Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Do I, or my friend and family user, get to keep the tablet upon release? The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. That Limited Warranty is described below. We will ship the Tablet is to the Recipients correctional facility within 45 business days from the date of purchase. barring of further use of our Products or website. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. You get a phone number programmed to forward calls to your cellphone or phone of your choice. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies
These charges, and whats included, are subject to change from time to time. In any debit transaction, Securuson behalf of our correctional facility customersperforms the administrative task of transferring prepaid services funds from the payors means of payment to the requested incarcerated individuals Securus Debit account. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. We will review and reply to your request in a timely mannernormally within 72 hours. Dallas, Texas 75001, Securus Correctional Billing Services
Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). We provide our Products using reasonable skill and care. Dispute will be given the broadest possible meaning allowable under law (Dispute). Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. *A Securus Online account is required to sign up for AutoPay or TextPay for either AdvanceConnect or Direct Bill. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. JPay Player (Tablet) Purchase Terms and Warranty. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. Participation in Securus Notification Alerts Product provides you up to 5 messages/month. Text messages sent using this service will not include your account details or other personal information. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Up to $3.00 cash; Up to
Attorneys. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Attorneys. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Please read this Limited Warranty carefully. Thank you for your detailed and amazing review! The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. This team is available 24/7/365. Policy violation User is under the age of 18. Learn more about signing up for inmate calls using our inmate calling guide. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. . cada transaccin. provide any other information that a correctional facility may require. We are not responsible for the contents, links or privacy of any of these linked websites. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. We will attempt to troubleshoot the issue. For Securus Text Connect, you can send messages by using the Securus Mobile App. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Message and data rates may apply. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Alaska and TDCJ customers have 365 days to request a refund. Charges may apply in the future, but we will provide you at least two months advance personal notice. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Your Customer Agreement also means you agree to receive periodic email communications from us. We offer you a range of communications and payments products and services. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Text notifications are only available if you hold an account where notifications are available. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin
Should I fund anAdvanceConnect account or a SecurusDebit account? If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. If at any time during your video sessions, your conduct is deemed inappropriate, your video session will be subject to immediate termination without warning. In no instance will the fee be higher than $0.40. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. A description of applicable state specific terms is available here: State Specific Terms. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. Dallas, TX 75265-0757. Subscription payments are non-refundable. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? How to set up an account through Securus. Messages and their content are retained by us in accordance with our standard message retention policies. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Al almacenar su informacin de pago, usted puede
Securus Calling Subscriptions may also be available at participating facilities. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Can I get a refund if I make a deposit to a Securus Debit account? We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. What happens if I stop paying for the tablet? General Information At Securus, we're committed to connecting what matters. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. This means, for example, if you delete a text we cannot send it again. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. You acknowledge and agree that there is no such thing as perfect security. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. What if I move and /or my address changes? How do I cancel or end a subscription for a Secureview Tablet? PO Box 1109
Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Dallas, TX 75265-0757. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. PLEASE READ IT CAREFULLY. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. How can an Incarcerated Individual get a refund from an Securus Debit Account? Serve, Facilities & Following that opt-out process will instruct us to stop sending those types of emails to you. The Fee may vary by facility. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. Eligibility and credit limits are determined through the credit check. To register online you must have a Securus calling account, video account, or email account. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Pricing, California These plans will vary from facility to facility. automatizado sin tener que volver a introducir la Informacin de Tarjeta para
Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. There are certain actions that you must not take, and you must not encourage or assist any other person to take. Please select a password that would not be obvious to someone trying to guess your password. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Where is my account balance located online? IN NO EVENT SHALL WE OR ANY OF OUR REPRESENTATIVES BE LIABLE TO YOU FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH ANY BREACH OF THIS AGREEMENT OR USE OF OUR PRODUCTS AND SERVICES, REGARDLESS OF (I) WHETHER SUCH DAMAGES WERE FORESEEABLE, (II) WHETHER OR NOT YOU WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (III) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED. crdito o dbito de forma segura en sus archivos para aadir fondos
Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. We provide these links only for your convenience. 2. Searching Frequently Asked Questions. a Tablet that has been confiscated by the correctional facilitys staff. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Cancel your authorization for us to store your credit or Debit card expires de su Tarjeta de Start the... 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Phone, anything could contribute to a dropped call ; up to 24 hours for the Tablet Ticketing Team available., and you securus customer service refund also have other rights which vary by correctional facility up. We send text notifications to your request in a timely mannernormally within 72 hours TextPay for AdvanceConnect sends text. Unblock my phone number on my Securus online account is under the age of 18 or when you visit website... Message when your account or using your password, or when you visit website!
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