operations manager doordash interview

Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview Manufacturing, Go to company page Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salaries_fluid_en-CA","id": "div-AdSlot-ler57y1k", "fluid": true }, The average DoorDash salary ranges from approximately $74,339 per year for, Delivery Driver salaries - 94 salaries reported, Delivery Driver salaries - 62 salaries reported, Delivery Driver salaries - 42 salaries reported, Dasher (Driver) salaries - 29 salaries reported, Delivery Driver salaries - 19 salaries reported, Delivery Driver salaries - 14 salaries reported, Delivery Driver salaries - 12 salaries reported, Dasher (Driver) salaries - 10 salaries reported, Dasher (Driver) salaries - 6 salaries reported, Strategic Partner Manager salaries - 4 salaries reported, City Specialist salaries - 4 salaries reported, Operations Manager salaries - 3 salaries reported, Independent Contractor salaries - 3 salaries reported. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. How can you use this information to reduce delivery times? What strategies do you use to identify and resolve operational problems? So, keep your thoughts ahead of the conversation and continue to be conversational. This interview is an excellent chance to discuss any questions you might have about the role or interview process. The whole idea is to get to know your markets intimately, so you make each launch city home for a while. What strategies do you use to manage time and resources effectively? What is the most serious misstep you've taken on a project. For example, you might have questions like: Develop your questions and remember to consider all three aspects of the Doordash business model, customers, Dashers and merchants. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. Uber, Go to company page Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Your capacity to reason inductively and logically while analyzing results. Im a Regional General Manager based out of our Midwest hub in Chicago. For example, there are more women working in our headquarters, and especially on our Engineering team. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. Behavioral interviews assist the organization in determining how you will respond in various scenarios and whether you are a good match for the community and team. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Senior Manager, Strategy & Operations- New Business Verticals. No matter the company, there is a specific framework to follow for data analytics case study interviews. What strategies do you use to ensure customer retention? Question Im really excited to see that growth, and its been amazing to add such diverse viewpoints to the mix. One of them asked the same question in about 5 different ways. But generally, we try to stick to our six- to eight-week plan. Interview questions for retail operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. You can respectfully disagree with someone and collaboratively work together toward a better outcome. AZ. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Which part of the job will you find the most challenging in the first 4 weeks of starting as our Operations Manager?Q. DoorDash. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. How do you develop and implement operational policies and procedures? To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. that oversees more junior Operations Managers, this experience can increase the likelihood to earn more. Then, perform your analysis, and ultimately, package that analysis and showcase your insights. Thats invaluable. How do you manage staffing levels to meet operational needs? signed a deal with a national retailer, BevMo. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). But that is not the end of the process. _A **common table expression CTE ** is a temporary named result table produced by a SELECT, INSERT, UPDATE, or DELETE statement that can be utilized in another statement._ The CTE is a powerful SQL element that aids in query simplification. Your response accuracy towards behavioral and situational questions. Based on 2 salaries posted anonymously by DoorDash Site Manager employees in The Villages, FL. This assignment is more of an analytical exercise to test your skills, and it's a perfect way for the organization to see how you'd approach a real-world business challenge. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. Why have you chosen our company to become an Operations Manager?Q. Changs, continue to invest in our relationship by partnering with us at new stores across the country. Question There tends to be this perception that there isn't much to software engineering other than programming. Business Initiatives- Business case study questions focus on assessing the business sense of a new feature. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. Managing Experience: If you are an Operations Manager But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. They must make Read more, Our data indicates that the highest pay for an Operations Manager is $NaN / year, Our data indicates that the lowest pay for an Operations Manager is $NaN / year. 1, 2, 3, 4, 5, 6, 7 This insight helps identify potential breakdowns in the delivery chain. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. How do you ensure that all operations are completed within budget? What processes do you use to evaluate customer satisfaction? Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. Amazon But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Listen as if youre wrong.. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. They can name all the rock star Dashers and bestselling merchants. How will you enhance the worst customer experience after a good Instacart order placement? You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. DoorDash Strategy and Operations Manager Interview Questions Updated Oct 21, 2022 Find Interviews To filter interviews, Sign In or Register. Suppose you are a PM at Spotify. Strategy & Ops Has Its Finger on the Pulse of DoorDash's Three-Sided Marketplace | by DoorDash | Medium 500 Apologies, but something went wrong on our end. Philadelphia, Pennsylvania, United States. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. I like to tell people Im a recovering consultant and banker. At Instacart, you work as a PM. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. As one of DoorDash's core Support Operations teams, Live Customer Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there's always someone there to help make things right. Blue Rock Search, LLC - Miami How do you handle challenging situations or difficult customers? How do you handle conflict between staff members? Describe your style of management? The second interview is another phone screen, except this time it is arranged by a Hiring Manager who may be accompanied by a currently working PM. I would describe everyone as tenacious. Sounded like he was reading from a script and just going through the motions. How do you manage customer relationships? People do well when theyve cultivated a strong ownership mentality, especially because we are so heavily invested in all three sides of our market. When a query is executed, _the CTE acts a What is React? Check out open roles or email Katie Frank at katief@doordash.com. AZ. On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. 22 17 Related Topics Lots of people there are driven, friendly, and great to work with. Again, this isnt a traditional analytics case study, because you dont have a dataset to analyze. Does anyone happen to know the current TC for a DoorDash S&O Associate Manager role? However, comp hasn't been discussed yet (first call was with Hiring Manager) so I wanted to know if it was worth my time. I've seen some older posts putting it at around 110-115K cash with 50-80K equity but wasn't sure if that was still true. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. The hiring managers and other policymakers will make a decision and contact you within a week. Lets say youre working on Doordash demand-side deliveries. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. How do you handle changes in operational procedures? Interview Questions. How do you ensure that all operations are running efficiently and effectively? Your answer will likely address these pain points. This is particularly useful when applying for positions at rapidly growing companies such as DoorDash, where you may be competing against hundreds or even thousands of other applicants. It is very similar to what you might face at DoorDash. Deciding on the features for the company's products. Are we adding new customers and, more importantly, are those customers coming back? Be confident and discuss everything that projects you as a good fit for the role. A PM is responsible for evaluating market trends, supervising product growth, and deciding the features of their product. . What does an Operations Manager do at companies like DOORDASH? There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Ive developed a deep level of empathy toward every side of this business and the people making it run. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Would you able to work effectively in the high pressure and fast-paced environment at Doordash? For example: Why is there so much variation between order times and pickup? To ensure that you're up for the . The lowest-paying job at DoorDash is a Merchant Experience Partner with a salary of $74,339 per year. Im also teaching them to be leaders themselves. Check out the latest DoorDash Jobs & Careers. We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. You have 5+ years of experience in startups, strategy, consulting, business development, operations, technology, banking, analytics or related experience; high. So, practice some questions ahead of time and jot down some possible ideas. How do you stay current with new technologies and techniques? The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. Anyone completed phone screen and moving to next round? How quickly can you pivot to make day two a different story? Your past experiences and success record. As we get closer to launch, our work is more operations-heavy. Ive also learned to look at every conversation from the other side. 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What techniques do you use to motivate employees? Describe one previous experience from your resume. Filter What do you believe can go wrong after the customer places an order? Create a product that assists teenagers in finding new places to eat. , This is your chance to show off your business and product sense. I have a PM interview coming up with Doordash. Share Operations Manager Interview Questions. Top level management is very reactive DoorDash is growing fast either on . Ive learned to love being wrong. What I love about our team is the sense of humility., Theres no shortage of brilliant and relentless people at DoorDash, but what I love about our team is the sense of humility. Got a phone interview for DD recently. How do you prioritize tasks and resources to meet deadlines? How do you manage inventory and supply chain operations? This data was sourced from submissions at levels.fyi. We encourage innovation at Doordash. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. The interview process is divided into several stages: Before applying for a role, you should research the organization to learn about its mission, values, community, and products. Its a bit difficult to define what I do, because it changes every week but thats how I like it. How do you define success when it comes to Yelp reviews? We have tips, a video overview, and sample DoorDash analytics case study questions. Ive heard this repeated often: Speak as if youre right. It was very analytical, and I realized I didnt want to stop there: I wanted to make strategic decisions and then see them through. As part of the centralized Drive Ops team, the Associate Manager will have the opportunity to help define, scale, and optimize Drive's next biggest bets. What are the most common issues that arise during the delivery process after a customer has placed an order? Behavioral 3. What are the most pressing issues for GetAround, and how will you address them? We do demographic research in each market, write up our strategy, and then implement. How do you handle customer feedback or suggestions? The following interview guide will take you through the steps of interviewing for a Product Manager role at Doordash, with guidelines and sample questions to assist you through the process. There might be one operations person who stays longer, to manage the transition to the full-time team. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. . DD is one of the better PMd delivery apps in my opinion. Is Average Operations Manager Salary at Doordash your job title? My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. Scripting Languages vs Programming Languages I love that process. Familiarize yourself with the data- You arent going to get the data before the interview, but you can use sample datasets to practice. A lot of management is too junior and has no real world experience and don't know how to tackle culture issues. You could identify average tip values, average order size by merchant, average customer order value, etc. When do you realize a project has gotten off track? I have a business degree and went right into consulting, which eventually got monotonous. The user provides visualizations, as well as detailed SQL queries used in the analysis. With Doordash take-home assignments, you should start by asking questions. What can the timestamp components tell us about delivery efficiency? Looking for the best operations manager interview questions to ask candidates during your hiring process? The Ops Manager will ensure operational projects are being completed within established timelines, manage scope, help maintain budgets, process invoices, and resolve problems. What strategies do you use to reduce operational costs? Ive also learned a lot about tech. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. What kind of comp is DoorDash paying to post-MBAs with 2-3 yrs of experience? You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. Thanks in advance :) TC = 0 #askingforafriend #strategy #interview #doordash You own six pizza shops in town and want to increase your sales. How do you encourage innovation in the workplace? You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. The first interview will be conducted over the phone with a product management recruiter. The belief being, that a person who can code is immediately a software engineer and anyone who can't isn't technical. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. They oversee budgets. Im also tracking growth and making sure we hit our numbers. What do you consider to be the most important qualities of an operations manager? I have a case study interview with doordash. Commonly, datasets for DoorDash cases will include information about delivery times, order value, tip value, driver profiles and customer accounts. , # of orders that were within estimated delivery time. For example, you need to understand how Dashers and merchants can best work together in a certain region, and you also need to understand how a specific merchant can best market DoorDash to their customers. Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. Heres a look at a Doordash analytics case study project on Github. Ultimately, were judged not on whether our experiment fails, but whether we fail to experiment. Heres another DoorDash interview question, specifically a delivery driver business case. Apple, Go to company page New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Whatever Im doing, I have to understand whats happening on the ground. In addition to our year-round efforts, weve continued our drive toward fulfilling these commitments by hosting our fourth consecutive Womens Leadership Week a week dedicated to promoting and advancing women in the workplace by creating programming focused on growth and development. If you talk to a successful Launcher about a market they started, theyll know it front to back. The interview will be conversational, with an emphasis on your current position and previous experiences. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Different cities mean different conditions to operate within. As a result of how Dashers navigate their city, you would want to adjust your thinking for the unique traffic patterns and realistic delivery ranges that impact delivery times. How do you handle customer issues or concerns? Interviewer started out cold and disinterested. Hes just hating. With centralized registers, we typically have to go through one or more intermediaries to ensure the Career Paths for Software Engineers Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis Interviewers want to know more about you than your skills and experience. We need to address it strategically. What are the top three traits you look for in a company? If day one is disappointing, the question becomes: How well can you problem-solve? The highest-paying job at DoorDash is a Software Engineer with a salary of $120,828 per year. Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Recall that a stack is an abstract data type modeling a collection of elements. How do you stay up to date with industry trends and developments? Memphis, TN. Ive heard this repeated often: Speak as if youre right. Important starting question: Are the operating conditions the same in both cities, and how does that impact deliveries? , Would you mind sharing what was asked in screen and then on-site round. The blockchain is a specific implementation of a distributed ledger that inherits transparency by design. However, we notice that there are some missing numbers in the sequence. Being a leader at DoorDash means empowering the people on your team to be successful.. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. Im excited because I see us making progress on all three fronts in the next year. What processes do you use to evaluate the success of operations? As such, we'll also assume the same use case, as it's easier to visualize. What are you going to do about it? I wanted to do something completely different, so I joined the Clinton Health Access Initiative. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Interested in joining the team?
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