Or call our DHL Global Forwarding office in Hong Kong on: +852 2218 6333. Just input the shipment number provided to you by the sender. However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). Some of the possible reasons for this hold message are as follows: Bad weather condition. for Track and Trace. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. Filled and shipped on Oct 17, 18 2013. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. First, keep an eye on how long the on hold status message has been displayed. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Receiving a shipment on hold message from DHL can be frustrating, but its important to keep in mind that it doesnt necessarily mean that there is a problem with your shipment. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. Open the DHL Express website and click on contact us. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Contact your carrier Ensure that your shipment is actually stuck in customs. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. Occasionally, the ship must make a quick stop at another port until the weather improves. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. We want to leave a greener Earth for our children. If your tracking ID is not working, please contact your shipper or online shop. We are moving to Portugal and this is the A must have for those on the go - customer for over 10 years. Again, not very common but it does happen sometimes. Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. USPS Stolen Package? Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. This is highly dependent on the source of the delay. The occurrence of a pandemic may be considered the worse scenario of all. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. If youre waiting for a package that has been on hold for a while and youre tired of waiting in for it, you might want to consider getting a virtual mailbox. The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. You can only hope that the items will not get lost along the way. "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. This often occurs on international cargo shipments. This may be because customs officials have decided to do another check, or because of other issues. Ship and track parcels with DHL Express. In Asia, DHL even delivers on public holidays if required. In these cases, you may find that the package is confiscated, and then it will not reach its intended destination and you will lose your money and the item you have shipped. This is very frustrating, but it cannot always be avoided. Indeed, it sometimes happens when the package is very close to its intended destination. No hidden fees. Get mail from all your homes and business(es) or both in the same app. However, what does it mean when you see the DHL shipment on hold message? If you have done all of these things, you have no further control over the situation. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. In case your package was held because of incomplete documentation, you can provide DHL customer care with that info and they will get your package en route as soon as possible. Do you have a watch guy that does service on replicas for u on the island? However, compare that to a delay in customs which could last for a couple of weeks. Frequently Asked Questions. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Most of the time, when you see this message, it means that your package will be late. In most cases, DHL is already working to clear the issue. Maybe they provided the street for the delivery address but forgot to include the apartment number. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. You should never see the on hold message if your package has been lost. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. It could be due to a number of different reasons. The same goes for natural disasters. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. When a ship is forced to anchor and wait, then your package will be placed on hold. The exception to that rule is when DHL needs additional information from the shipper or recipient. My order was made Oct 4, 2013. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Port congestion. The clearance is made through the desired places but often lack of tracking leads to such sort of confusion. How can I get my shipment status to change from on hold? This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. Can You Live in One State and Have a Drivers License in Another? Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. For example, if a border between countries is closed, your package will appear as on hold because DHL cannot get it through. | 2022 & 2023 Holidays & Events. Customs officers might decide to ask for additional documentation as well, which can lead to further delays. Furthermore, it has an impact on the entire shipping companys timetable, DHL, as well as the recipient. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Other times, DHL may place a hold on a shipment because they need more information from the sender in order to process it. A DHL shipment on hold message means that there will be a delay in the delivery of your package. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Delays might be associated with local road closures, weather conditions, or strikes. Another worst thing that may cause shipment delay is a pandemic. The issue of port congestion seems to increase every year. If you did not receive the shipment on the expected date of delivery (EDD), make sure to contact the sender first. I travel around the world and US. The shipment delay often depends on other unknown factors. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. I have listed the reasons in order of the most occurring ones. And it all depends on the specific goods being shipped. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. All rights reserved. Looking for recommendations. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. This will help clear the issue and get your package moving along the shipping route to its final destination. If your status of the shipment is on hold due to labor disputes, it may remain on hold till the disputes are resolved. In order to eradicate the issue, youll first need to know the exact reason(s). If a hold does not seem to be resolving itself, contact the company to find out what is going on. swapping courier, passing through customs, etc. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Unfortunately, this is often a problem for all carriers and not just DHL. I have the same case with DHL :( What happened to your package now? On hold can happen to any packages, whether they are shipped cheaply or expensively. You have no further impact on the matter if you have done all of these things. Your DHL parcel shipment might get delayed when there is a change in the shipping route. Make sure you keep checking on it so you will know when it has arrived. As a result, there will be a shipping delay. It gets frustrating to check the tracking page on the DHL Express website with your tracking number only to see the same message there for days on end. DHL EXPRESSON DEMAND DELIVERY. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. It is usually due to a delay in the packages journey. Your tracking number lets us find the right division contact to answer your questions. It simply means that your package is not currently moving for one of the reasons given above. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. The hold normally isnt longer than one week. Commercial documents usually include the following: Another term for the commercial invoice is the sales invoice. Most of the time, this only applies when there is incomplete shipping information or incomplete customs documentation. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. Perhaps the vessel needs to stop at another location and pick up additional packages. This is the BEST service around for mail forwarding. Cancel within 30 days for a full refund. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. The package awaiting the next ship/flight/truck. The hold normally isn't longer than 1 week. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). Why my shipment is on hold DHL? Often, express shippers like DHL or FedEx will be able to have customs clear your shipment. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. The best thing you can do is contact DHL for updates. What is Overnight Shipping USPS and how much does it cost? The problem with this is the occurrence of the domino effect. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. Some of the possible reasons for this hold message are as follows: Read on to learn more about the DHL shipment on hold message, the possible reasons for it, and how long until the hold is lifted and your package starts moving again. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. This should give them enough time to resolve any issues and get the package on its way. Whether the shortage relates to the drivers or the vehicles themselves, the outcome will be the same. Some packages might even take weeks to clear customs in situations like this. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Contact your receiver to see if the company is open for deliveries. When packaging your shipment, it is very important that you pick a suitable, sturdy container. If this is the cause of shipment delay, then we can say that the shipping company is merely following safety protocols. How can . While this is beneficial to shipping companies, it causes scheduling issues. While not very common, route changes can also lead to shipment delays. I have been using the service for 10 years now. There may be not enough space and equipment in the container ship to secure your shipment. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. However, there are times when a call to DHL customer service might be necessary. If improvements in packaging are necessary, the courier may request that you modify the packaging or may refuse the pickup. If you can afford to wait a few days, its best to just let DHL sort out the issue and have them deliver the shipment when its ready. Hoping yours gets to you quickly and safely! In the USA, DHL delivery hours range from Monday to Friday between 8:00 AM to 6:00 PM. Contact us, No contract. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. Read more below. I'm East Coast US if that matters. Inevitably, then, your package will arrive later than intended. Thankfully, the majority of delays last for less than a week. Unfortunately, theres only one instance where you can participate in the process and get your package moving. Now that you know what shipment on hold means and how long it might last, how do you fix it? In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Reply Rickxxs Additional comment actions Mines been on hold in Hong Kong almost a week Reply therealaxis1986 Additional comment actions You can then place a new order with another carrier or, if youre willing to wait, with DHL again. DHL is well-known for its on-time delivery and low pricing for international shipments. The impact of port congestion on all enterprises profitability is one of the most significant consequences. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. Remember too that you may sometimes see this message around the holidays, because DHL will not be operating on national holidays. 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Is often a problem for all carriers and not just DHL may sometimes see this message unfortunately that. Or trucks that will bring your parcel to your destination wait for you contact! Low pricing for international shipments in MyDHL+ should never see the DHL Express shipments to and from Belarus and inbound... A pandemic all depends on other unknown factors that it affects the earnings of all or! Merely following safety regulations so you will know when it was estimated to arrive issue youll... Sender in order to process it, youll first need to provide the necessary details to DHL is. If the shipment is on hold means and how long it might last, how do you it. The time, when you see the DHL Express shipments to and from Belarus and for inbound and domestic to/within. Reason ( s ) bring your parcel to your destination ; m East us! You will know when it was estimated to arrive status to determine latest... Replicas for u on the matter if you did not receive the is...
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