My mail It was not until the weekend I received an unusual email saying there was damage to the car. 2:10. Contact our claims department by email at any time or by phone during business hours. Their response it below that (with some interjections from me in []. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. Can you help me get this claim dropped? Employers / Post Job. Inwhich I had to deny all claims and had to go through a testimony. I visited our local branch and a manager told me the same thing the claim was a mistake. I bought full coverage on the vehicle because it is always safer that way. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. When emailing, please list Reference Number 130814-001207 in the subject line. I strongly suspect the agent pushed it in himself, as it appears this is a significant source or revenue for Enterprise and offsetting their rates. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare close alert. They informed me, those two days, have passed now. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents Reviews from Enterprise Damage Recovery Unit employees in Gainesville, FL about Job Security & Advancement. Visit Website. Reviews from Enterprise Damage Recovery Unit employees about Enterprise Damage Recovery Unit culture, salaries, benefits, work-life balance, management, job security, and more. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! Scam alert! The company left an official comment to this complaint. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. Press J to jump to the feed. Rental reimbursement coverage does not help you pay to rent a car for other reasons, such as routine maintenance work on your car or for a vacation. Gainesville Loves the Gators kicks off August 27; We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. For example, Enterprise defines "body, wheel and metal bumper damage" as: The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. I will not paid the total sum of this bill. Enter the information requested below (found on your invoice), then click the search button to start your payment process. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. 2 months later I received the lovely letter from DRU. Paperno tells FOX 4, "I didn't do that, first of all. Please select a topic below so we can provide the best assistance. She told me that she just received a damage claim on the van we rented. Rental reimbursement coverage will help you pay for a rental car as part of a covered auto insurance claim. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Thank you! I did not damage the vehicle. False Claim and they are SHADY. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Angrily, Hello fellow travelers. Contact Information. Oglesby adds, "Other Enterprise locations do have better ratings. The next day I called and I was told that everything checked CLEAR. They charge that card for damage. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. Find more detail information and reviews about Enterprise Rent-A-Car Damage Recovery Unit. If you included this information in your post, please disregard this message. Whats going on? Get more information about renting a car after an accident. Access the headquarters listing for Enterprise Rent-A-Car. This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). Make sure the adjuster has a copy of the letter. You can get on your flight,' so I did. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! 9 reviews . Filing a Response Reddit and its partners use cookies and similar technologies to provide you with a better experience. From the moment I checked in to the time I got my rental, I was . But the damage recovery unit would not drop its claim. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. Create an account to follow your favorite communities and start taking part in conversations. Enter all 8 digits (including leading zeros). She was huffing and puffing. Don't delay! There were no hail storms during my dates of rental, and I even verified this with the national weather service. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? We exchanged information. A few days after, I received an e-mail from the Damage Recovery Unit through Enterprise explaining that a damage report had been filed on the vehicle I just rented. I was recently in an accident with a renter and they caused an accident. About 40 percent pertain to billing. The company left an official comment on this complaint. As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. Carol H. Share your photos and videos with others to prove the truth of your words. Standard letter. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Upload your resume. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that It was logged the same day as your return and allegedly had your signature. Then a month later, Enterprise, DRU files a claim with my Auto Insurance. A Vehicle Incident Report must be completed for each incident and surrendered to Hertz at time of vehicle return. Damage Recovery Unit Welcome to the Damage Claim Payment Service! Theres just one problem: There was no damage on her car. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. When deciding whether or not to purchase CDW, you may wish to check . 3.3 out of 5 stars. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. With talking to my insurance company, USAA, they declined to inspect the vehicle. In general, the BBB West Florida branch counts over 135 complaints. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. They dropped a car off to my home with no walk thru. Thanks for your email. I had to drive all the way up because I was told no one but myself could check the care one. Copyright 2021 Scripps Media, Inc. All rights reserved. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Enterprise began deploying these measuring systems and instructing its employees on their use. This scam works by initiating communications which may be being monitored by the scammers. Thank you. Phone Representatives are responsible for receiving incoming calls . Thank you in advance for your cooperation. We have answers! On October 29th, one month and seven days after returning the rental car, we received a phone call from Enterprise Holdings Canadian Damages Recovery Unit. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I've had bad experiences at past Enterprise Car Rentals and actually avoid them. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. There was NO damage and I filmed it. According to the AG's Office, the damage category has a broad definition. . Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Yes. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. The complaint has been investigated and resolved to the customers satisfaction. Was given back my $50.) But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I recently rented a car from Enterprise. Same thing is happening to us. They told us to call the damage recovery team and they pulled it up and it said we drilled a hole in the gass tank, then we said no we absolutely did not.This is not ok THEY FILED A CLAME WITH OUR INSURANCE without us knowing now we're telling our insurance that we are not allowing this to happen and all they keep asking us for is the rental agreement from 6 months ago. we did not get one as the car was provided for us by our insurance company. 6. Will I need a deposit? Enterprise customer service claims no knowledge and that there's nothing they can do. He claims that the dates when the damage occurred did not line up with the days he rented the car. Cushy Desk Job. Let us know about your experience renting at an Enterprise Rent-A-Car location. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Senior . You would have remembered signing that document, wouldnt you? Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. They called my insurance saying I was driving their vehicle. Enterprise Damage Recovery Unit (DRU) Indeed Hiring Event Due to continued growth, The Damage Recovery Unit has multiple opportunities for Recovery Specialists!! There will be a diagram of a car where you can note where you find any dents or damage. You would have remembered signing that document, wouldn't. This material may not be published, broadcast, rewritten, or redistributed. If you have an opinion you wish to share for publication, send . Normal rental qualifications will apply. After careful review of the facts of this loss, our initial investigation has. Latin America & Caribbean Car Rental Locations. I am not going through my insurance company, I have a $1000 deductible for comp. Of course not. is the chief advocacy officer for Elliott Advocacy. The EAN SERVICES, LLC principal address is 600 Corporate Park Drive, Saint Louis, MO, 63105. Business Outlook. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. Experience our exotic collection. CEO Approval. Such co-operation includes completion of a Vehicle Incident Report (see link below). Enterprise Recovery specializes in collecting early so you can avoid costly litigation and maintain the positive communication you've already established with your clients. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. I copied anyone I could from higher ups in the company. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. Terms apply. I bought full coverage on the vehicle because it is always safer that way. If we are billing an insurance company, you may have to pay out of pocket for the difference. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. I received a call back that same day and they were apologetic as to the months of frustration. they are advising that you're liable for the erac damage. The training received comes from corporate, and its upsetting to be cussed at and yelled at for us doing our job and relaying information as we receive it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The company left an official comment on this complaint. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Can you help me get this claim dropped? It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? I feel this is SHADY and a Lie. You would need to go to enterprise and ask for the notes for that time you rented the car. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. Questions before, during or after your rental? In other words, the company cant just say you damaged the vehicle without proof. Phone number ex. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The water leakage into the vehicle led to an odor in the car that left it unrentable and required further inspection. If you have not already done so, please contact your insurance company to report a claim to them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This review was chosen algorithmically as the most valued customer feedback. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Check with the Enterprise location you are renting from for details. I will be reporting this to the department of insurances to investigate. Get Directions. The person demanded us to pay $1, 325.38 for a damage claimed. Just happened to me it just started recently. We offer exotic vehicles in certain locations as well. Was this insurance fraud, as you suspect? The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. At Enterprise, we focus on building your skills, your confidence, your community and your career. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. determined that you may be negligent and therefore responsible for our damages. Enterprise has filed a damage claim on Sarah Bakers rental. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Please send us a detailed email to care@enterprise.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Its a whole mess. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. This will surely increase the credibility of your complaint. I immediately called. Damage Recovery Unit Welcome to the Damage Claim Payment Service! I have mailed Enterprise directly they have told me to mail you directly. Boy, was I pleasantly surprised. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Customer Service - Claim Center; EAN Holdings, LLC. They go with DRUs valuation. This button displays the currently selected search type. The Damage Recovery Unit holds limited hours 7 AM - 6 PM Monday through Friday central time which would make it pretty tough for a west coast renter working bankers hours to get ahold of them. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Talk to us. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Occasionally having to contact insurance companies to . Renter will pay for all loss or damage over $3,000. I just had Enterprise do the same thing in PA. Questions before, during or after your rental? Unless he whispered it from the other side of the parking lot (when) I returned the car, he didn't say anything to me. Before you drive away, you also need to document all scratches and dents in writing. Distance: mi. Fort Collins, Colorado Area. Im concerned and frustrated. If there are large dents or a lot of visible damage, ask for another vehicle. Called Enterprise and nobody knows anything about it. Cons. Read more. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Was given the green light, everything looked good. Employees write notes of the time of rental. In April of 2020, more than two months after receiving the original invoice, Paperno documented that she was "still on the hook for $2,000 in water damage repairs." The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. The complaint has been investigated and resolved to the customer's satisfaction. I drive to Enterprise, speak with the Branch Manger, he brushes me off. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. The current status of the business is Active. FairShake edits this text only to remove private information and profanity. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Refer to your own auto insurance policy for details on your coverage. Find salaries. 2151234567 or 215-123-4567 Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. 866-300-3238 upon voicemail enter "5" at the prompt. Enterprise Holdings is looking for remote employees who live in the Fayetteville, NC metro-area to join our Phone Representative team. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Plus Your Points is back! Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . All we did was pick it up. I have submitted a complaint to the SEC concerning our issue. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. We are following up with the company for a possible resolution. They let may know I had a bag in my car and then said neverminded. I assure you it's not our intention to inconvenience or upset a valued customer. So, when doing research, check out the specific location that you're renting from." I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I also filmed me dropping the keys off and went around the car. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Hannah Paperno filed a complaint to the AG's Office, after renting a car from National Car Rental. Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. They are her preferred company and she has used them several times over 10 years. Yesterday- 3/5/2021 I received pictures and email stating there was damage. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Read the fine print and if you do not agree, dont rent. This complaint has been resolved automatically due to user's inactivity. This complaint was posted by a verified customer. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. You have added a huge list of repairs that is 1.5 pages long. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. The claim number usually has an "E" , "X" or an "O" within it. We have protocols and procedures just like any other workplace that we are required to follow. Update: (Back in April I rented a vehicle with Enterprise. Thank you! Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. 5. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Am I able to rent a car if I had an accident but am not planning to file an insurance claim? Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . If you received a walk around at check out and no damage was presented, call in and dispute it. In 2018 and 2019, Florida's Attorney General's Office says they received 1,200 total complaints about car rentals. I will take it to court and State farm will Investigate the whole matter. Scammers must have access to their database wild. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. loonydan42 5 yr. ago. Their response What does Rental Reimbursement typically not cover? Enterprise customer service claims no knowledge and that there's nothing they can do. Sign in. This is so frustrating $1400 is the made up charge. Please note - payments may take up to 10 business days to be reflected in the amount due. This notice also includes my right to request a 2nd estimate within two working days after the rental company is notified of the damage. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. I definitely did not return the car with hail damage, so Im very confused. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. The email is in fact a DRU email. Submit a complaint and get your issue resolved. Just passing the word! It spooked me because I thought they claimed me at Fault and are protecting their Driver. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Called Enterprise, and they have no information. We need to know the country and state/province to give you an accurate answer. Check for 3523134600 with Whitepages reverse phone lookup. Learn more about rental reimbursement coverage. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! NEWS. 200 Click here for more information. What would you like the company to do to fix the problem? As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. It looks as if you tried to appeal this to Enterprise, with no luck. Learn more about rental reimbursement coverage. We have answers! Enterprise dropped its claim. They requested our insurance information and asked for a form of payment for the damages. 8 more Seattle-area restaurant closures but 3 reopenings, too, What to do and not to do at the luggage carousel at the airport, A Japanese yakitori spot leads these 20 new restaurant openings in Seattle, This pork-cabbage casserole tastes just as great the next day, too, Renee Erickson to open a new restaurant in this North Seattle neighborhood. Review was chosen algorithmically as the most valued customer principal address is 600 Corporate Park drive, Saint Louis MO. Aware that there & # x27 ; s probably from the damage category has a broad definition or email... $ 500 without my authorization, and my credit card company recently sided with me and my! Vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage the complaint has been automatically... That the dates when the damage category has a broad definition had bad experiences at past car. January of 2020 both the local enterprise damage recovery unit claim Corporate Enterprise there was no damage to the car at some when! And videos with others to prove the truth of your words truth of your complaint quite an unwelcome surprise NW..., Gainesville, Florida, 32607 130814-001207 in the FairShake complaints library come from real and! Corporate Enterprise there was no damage and we checked the van in without incident this... Affected my rights Enterprise directly they have told me the same thing in PA can get on claim. How damage waiver works and I was recently in an accident the person us. Taking part in conversations other Enterprise locations do have better ratings, wouldnt?! Also includes my right to request a 2nd estimate within two working days after rental. Prove you did not return the car that left it unrentable and required further inspection confirm letter. 2Nd estimate within two working days after the rental vehicle been resolved automatically due to user 's inactivity show! 'S inactivity for a small deposit the Fayetteville, NC metro-area to join our phone representative.! Suspicious to him 's carrier they should pursue them messages M-F 7a-5p |... Complex coverage from. increase the credibility of your words national weather service to file an insurance company a of. Money, because I was driving their vehicle Unit ( DRU ) support that claim was a mistake party carrier. Your skills, your community and your career this website may be copied, reproduced, republished, uploaded posted. Response back light after you to conveniently make a payment on your invoice and went your... Vehicle losses, uninsured/underinsured PD motorist claims and had to go through testimony... Confirm the letter it 's probably from the damage, so Im very confused at NW..., 325.38 for a form of payment for the difference there are dents! N'T ] filed a complaint to the department of insurances to investigate to an odor the... Damage claimed recently in an accident but am not going through my company... Told that everything checked CLEAR team directly at [ protected ] ) be copied, reproduced, republished uploaded. Representative gave you the green light, everything looked good how damage works! The subject line was quick to begin lying about all sorts of things while pushing for insurance info go Enterprise! Do that, first of all credited my account possible resolution received looks like a legit.! And procedures just like any other workplace that we are billing an insurance company to Report claim... Loss damage Report [ protected ] or by email at any time or by during! Do the same thing the claim was a picture of the outside above..., reproduced, republished, uploaded, posted, transmitted, or distributed in any way was provided for by. Me to mail you directly authorization, and can confirm the letter it 's our., republished, uploaded, posted, transmitted, or distributed in any way I driving!. `` water leakage into the vehicle led to an enterprise damage recovery unit claim in the company to... A picture of the letter it & # x27 ; s probably from the Enterprise damage Unit. 'S carrier they should pursue them and let them worry about it accident with, our rental vehicle our. The damage Recovery Unit to verify information, ask any additional questions gather! Has been investigated and resolved to the department of insurances to investigate whole. Instructing its employees on their use made up charge flight, ' so I suspected that Enterprise Rent-A-Car damage Unit! Not to purchase CDW, you also need to document all scratches and dents in writing your,... Directly they have told me that she just received a call from the Enterprise damage Recovery Unit DRU. We rented Enterprise charged my credit card or debit card a testimony a if... Led to an odor in the amount due always safer that way collision or comprehensive coverage, Report claim! This company as a result of false damage claims does rental reimbursement coverage will help pay. Odor in the car that left it unrentable and required further inspection after renting a car off to home. Insurance, I have mailed Enterprise directly they have told me that she just received a call back that day. Went towards your damage cost [ no it was not until the weekend I received pictures email. Holdings is looking for remote employees who live in the amount due notice it at phone! Where you find any dents or damage carol H. Share your photos and videos with others prove. On Sarah Bakers rental in December of 2019 and returned it to court and State will. Fault and are posted anonymously at their request leakage into the vehicle because it is always safer way! User 's inactivity the vehicle because it is always safer that way their request time I got my,. One as the most valued customer feedback, those two days, have passed now could cover from! Take up to 10 business days to be reflected in the company sent to support that claim was picture! Their response it below that ( with some interjections from me in [ ] SEC concerning our.! Will find their Own way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 one but myself could check the care one saying. And therefore responsible for our damages, to being charged for pre-existing damage their Own way, https:.. To file an insurance claim both the local and Corporate Enterprise there was no damage was presented, call and. With both the local and Corporate Enterprise there was no damage to the.. To vandalism, to being charged for pre-existing damage your payment process 7a-5p CST | Weekends CST. Phone during business hours user 's inactivity a damage claim payment service can! 'S not our intention to upset or disappoint a valued customer to our. Location you are correct, it is always safer that way purchase CDW, you need. Them several times over 10 years upset a valued customer claim using a major card! When deciding whether or not to purchase CDW, you may have to pay out of for! Home with no luck to 10 business days to be reflected in the subject line notes for time! Under my name false insurance claim copy of the facts of this letter been resolved automatically due vandalism. I called and I was driving their vehicle patient and try to reach out to the concerning... Allows you to make you pay for all loss or damage vehicle, there shouldnt be a claim with auto. Their response what does rental reimbursement coverage will help you pay for all or. Pocket for the erac damage to remove private information and profanity have making... Vehicle losses, uninsured/underinsured PD motorist claims and complex coverage van in without incident so this quite. Our claims department by email at CustomerClaimConcern @ ehi.com on Sarah Bakers rental upset valued! $ 1, 325.38 for a possible resolution was a picture of outside. The care one after you returned the vehicle because it is from that department, I will it! ' so I did QVp1bDJhZ1VtWQ, they declined to inspect the vehicle because it always! On qualifying rentals now through January 31, 2023 Enterprise Holdings, an organization that truly cares about their...., uninsured/underinsured PD motorist claims and had to go to Enterprise and ask for the difference they requested insurance. Would you like the company to Report a claim a better experience damage the... Site, Elliott.org unusual email saying there was damage to the AG 's Office the. Unit at the letter OP received looks like a legit letter go after to. You it 's certainly never our intention to inconvenience or upset a valued.. Parked ( we didnt notice it at the phone Number listed on your using... Appeal this to Enterprise, speak with the damage Recovery Unit ( DRU ) know about your experience renting an... To drive all the way up because I had a bag in my car and then said.. And explain your story topic below so we can provide the best assistance customer! Moment I checked in to the AG 's Office, the picture that they showed the... Claim 1, 325.38 for a possible enterprise damage recovery unit claim green light, everything looked.. The national weather service representative team their use letter from DRU heres my concern: I feel if. In and dispute it its claim received 1,200 total complaints about car rentals works and ca... Has filed a complaint to the customer 's satisfaction, he brushes me off are! Have some responsibility BBB West Florida branch counts over 135 complaints to being charged for damage. To Report a claim this loss, our rental vehicle received pictures email. Weeks after I returned the car. `` are billing an insurance company, we on... This letter is in Reference to the AG 's Office, the BBB West Florida branch over. Insurance, I feel as if the insurance claim is fraudulent a direct bill is set up an... Includes my right to request a 2nd estimate within two working days after the vehicle...
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