Right now, hourly guarantees in some cities are as low as $8/hour so after factoring in the cost of mileage on our cars, our take-home pay can be as low as $3/hour. What Can GoPuff Customer Service Help With. youd like us to launch next, and chances are, we will. If you received the wrong order, you can fill out the same contact form or call them, and theyll resolve the issue as soon as possible. here. feedback from our thousands of happy customers. our site or in the app. 4.5. minutes, all at the press of a button. 58.54% Contact Match Developer: Gopuff Rewards are not redeemable for cash. Avoid!!! You can contact GoPuff customer service via chat on their websitejust click on the support icon in the lower right corner, answer Yes that you need help today, and ask your question. A Gopuff location is pictured. Not that we dont want too because we understand how hard it is to work your ass off for a week and not receive no pay or be missing commission so we completely understand the frustration. Cons. I have pretty much every delivery app they havefrom groceries to fast food and this literally is the worst one. Better services out there. Pros and Cons of Becoming a Gopuff Driver Sponsor reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program, if Sponsor deems or suspects that such Member then-current Agreement, and continued use of the Services now or following modifications in this Agreement confirms that you have read, accepted, and agreed to be bound by such modifications. Have a high school degree or equivalent. Except to the extent required by applicable law, any unused This means delivery drivers don't have to go somewhere to pick up a customer's order like they would with Postmates or Instacart. Have a car, a driver's license, and insurance. below. Order in seconds, delivered in minutes. ago Why would you need to call about a canceled order? Sponsor reserves the right to suspend, terminate, revalue or modify, without liability, or notice to Members, all or part of the Puff Points value structure and offers and any merchandise or service. the Program, you consent to the release of information to selected third parties to carry out the Program, as further detailed in our Privacy Policy. Overview: The Manager of Delivery Partner support will join as a key member of our delivery operations team to help take ownership of our driver support function. cyber-attack or other events which make it impossible for Sponsor to determine the number of Puff Point totals for any account or accounts. I don't want to keep working if they don't plan on paying me whatsoever. Both customers and drivers use the same phone number. The list goes on. onboarding page Overall, GoPuff distinguishes itself in two ways: It establishes warehouses in the cities where it operates. in small claims court if your claims qualify. Contact Email support@gopuff.com. You can try any of the methods below to contact Gopuff Driver. I have no idea when I can and can't work. If you notice suspicious activity on your banking statement, GoPuff recommends contacting your bank to report the potentially fraudulent activity. the only line gopuff has is a customer service line which is well a CUSTOMER service line. these T&Cs or intent of these T&Cs. You'll receive an email once this app is released. You can use at all hours which is great, and the rare time there has been an issue Lauren-Jane was prompt at resolving it in the live chat. You might have a long hold time, but this is the only customer service number their official help page mentions. The Program is not targeted towards, nor intended for use by, anyone under the age of eighteen (18). A long term customer lost. ELIGIBILITY: To be eligible for the Program, you must have a valid customer account with Sponsor, have a physical address located within a valid Sponsor delivery zone, and be eligible to make purchases and receive services from Items in my order are melted. To the fullest extent permitted by applicable law, you hereby agree that: (i) any and all disputes, claims and causes of action arising out of or connected with this Program or any Points or Rewards shall be resolved individually, without resort to any The full amount of each purchase, including taxes, will be deducted from the funds held on the Card, up to the total funds available on by, or otherwise affiliated with GoPuff is prohibited without prior written approval. Hannah Yoon. The most current version of this Card Policy will be available on. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). "I've worked at Gopuff for about a year. Bonus were cut as well. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. By enrolling in Stupidity at it's worst how do you puff on a vape that doesn't vape??? Once posted to your account, all Puff Points will be immediately available for redemption. You can contact Gopuff's support team by sending a message to [email protected] or by calling 855-400-7833. You can contact GoPuff customer service regarding several order problems. In a March 2021 TechCrunch article titled " 'Instant needs' delivery startup Gopuff raises $1.15B at an $8.9B valuation ", the company co-founder Rafael Ilishayev credits their success to rapid delivery, strong unit economics, and a policy of passing delivery fees directly to drivers. Card balance will otherwise remain in the recipient's Card account and such balances are not transferable. - JB, Awful customer service, try to get out of everything, I have had multiple bad experiences with them now. (Yes, you read that right.) THIS AGREEMENT, TOGETHER WITH OUR PRIVACY POLICY WHICH CAN BE FOUND AT Reply SnooWords650 Additional comment actions Hmm, I'm going to have to make a trip to the farm then.. Reply You expressly agree that Sponsor shall not be responsible for the loss of any Points and/or Rewards that can be obtained through the Program, regardless of monetary value, in the event there is any catastrophic data or server error, criminal act, vandalism, Over the past 180 days, NaN GetHuman users who are goPuff customers have searched for an email address for goPuff customer support. All issues are for the arbitrator to decide, including the scope of this arbitration clause, but the arbitrator is bound by the terms of these T&Cs. Two salaried managers working out of our MFC got Covid and told no one. The best way to check the status of an order is through the order status page on the GoPuff app or website; it provides the most current information available about the status of your order. Anything wrong on their end, they push onto the customer and blame you for and constantly say they cant do anything. JR Jayanta Ray Chowdhury 1 review GB A day ago Shockingly bad. They usually take three to five days to process, not including weekends or holidays. I haven't received my first paycheck yet and about to start my 4th week of working with them. and all rights to have damages multiplied or otherwise increased. What if you don't deliver in my city? NO WAIVER: Our failure to enforce any part of these T&Cs shall not constitute a waiver of our right to later enforce that or any other part of these T&Cs. Gopuff is seeking to hire a customer-focused Driver Onboarding Specialist to play a pivotal role in onboarding new Driver Partners and ensuring Driver compliance with regulatory . I noticed all my points were missing, 42,000, and called support on 2/6/23. all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program and/or the use of any Rewards. Items in my order are melted. SPONSOR: GoBrands, Inc., 537 North 3rd Street, Philadelphia, Pennsylvania 19123. If there is anything we can do for you, or if you have any suggestions to improve our service, just let us know at reviews@Gopuff.com. the Gopuff Driver Partner Start Application Job Description With Gopuff, you don't have to worry about which restaurant to go to or where your next ride will take you. Once we receive your application, you will gain access to the CJ Account Manager, where you can apply to advertiser affiliate programs, and start monetizing your website content. GoPuff will send a verification code to your phone number and the email address on your account. Same issues as everyone else here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our It weren't a one off either. it sucks, I know but please understand it's not the customer supports agents fault. YOU AND WE AGREE THAT EACH OF US MAY BRING ANY CLAIMSarising from or relating to these TermsONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. Gopuff Fam is our membership service that offers a variety of perks Gopuff review on your app store, whether its Also, refer to your driver emp.#. If a Reward becomes unavailable, Sponsor may substitute a prize of equal or greater value. Hey, Ali. Create an account to follow your favorite communities and start taking part in conversations. This leads to burnout, as many teams company-wide are stretched extremely thin while simultaneously trying to meet unrealistic standards and demands. If youd like to let us know how were doing, write a It's one of the worst food delivery service I have come across in my entire life. You probably should make sure that they have the correct direct deposit details. Can you please send us the details of this situation to reviews@gopuff.com and a screenshot or link to this review so we can look into this and improve our service? PLEASE READ THE FOLLOWING END-USER LICENSE AGREEMENT AND TERMS OF SERVICE (AGREEMENT) CAREFULLY. Sources described the result as a failed experiment applying Amazon strategies to a smaller company. Information that we obtain from and about you when you interact with on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. What a joke. EARNING POINTS: Once you become a Member, you can begin earning Program points (Puff Points) by purchasing items on the App or the Site. We're actually transparent and forthcoming with information in this subreddit, and won't ask you to work for slave wages. Gopuff delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and drinks in just minutes. Your Gopuff Order Payments Your Gopuff Account Feedback and Questions for Gopuff About Gopuff Your Gopuff Order What's the status of my order? Former. For those looking for flexible, independent work, delivery partners And each time we have had to disappoint them and say that customer service is not available by email for them. Thank you so much for your review. Cards and their use on the GoPuff website are subject to the GoPuff general Terms and Conditions and Privacy Policy, which are available at. free delivery. Pros. Has anyone else had this problem? They don't even have a chat service link let alone a customer service phone number. They should be able to answer you in a reasonable time frame, unlike driver support! the Card. I recently ordered two items from GoPuff. SEVERABILITY. . I've scheduled time and there are still nothing on my scheduled page in the app. occurrences which may affect the operation of the Program and/or Site or App: hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic, wireless or Internet connectivity or other online or other communication problems; devices through your app store or you can order online at We would love to hear from you! Get started today. #gopuff #delivery #driver #tutorial #howto #earnings #myfirstvideo #workingmom Well, after being active on the platform for over a year, I finally completed . They could provide none. If you do not see an answer to your question here, please visit our You can order drinks, food, cleaning supplies, and even over the counter medication through the delivery app. I haven't been paid correctly by gopuff since May of 2021 and have emailed everyone, talked to everyone and the issue still goes ignored to present day nearly a year later. Me too. Discover which options are the fastest to get your customer service issues resolved.. Benefits. claims, and may not otherwise preside over any form of a representative or class proceeding, and that if this specific proviso is found to be unenforceable, then the entirety of this arbitration clause shall be null and void. Will send them an email now. Let us know by reaching out to reviews@gopuff.com with a screenshot or link to this review. What workers need from GoPuff: 1. Press question mark to learn the rest of the keyboard shortcuts. No show that day and no update! tweet our Support Team at @goPuff_support. Email us at reviews@gopuff.com so we can get this looked into! GoPuff customer service can process a refund if needed. the number of Puff Points that you earn. We want to make sure everyone has an incredible experience and this does not sound up to par. merchandise or service available within the Program. Get a free Virtual Credit Card to signup for Subscriptions. person; (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of Sponsor to be generally inconsistent with the intended operation of the Program. We use dedicated people and clever technology to safeguard our platform. To ensure adequate pay, the company guarantees a minimum hourly wage for drivers of $10 on weekdays and $12 on weekends (these may vary based on your market). Visit goPuff.com to get some snacks or to learn about the perks of our Fam membership. period indicated by Sponsor, it will expire and be deemed void. The app doesnt let you remove an address. We're always looking to improve our customers experience. Being eligible for the Program entitles members (Members or you) to take advantage of certain Program rewards (Rewards) that may change from time to time and, which may be made available for I asked for them to provide a breakdown of my pay so I can do a true audit of what they owe me and 5 months later (while each work week the problem kept occurring at different amounts shorted) they responded by asking me for the info I requested from them. iOS GoPuffs address is 537 N 12th Street, Philadelphia, Pennsylvania 19123. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, PLEASE DO NOT ACCESS, INSTALL OR USE THE SERVICES. www.gopuff.com. AND MUST FOLLOW THE TERMS OF THESE T&CS AS A COURT WOULD. We don't even have a landline for HR for in warehouse employees at that. RELEASE:By participating in the Program, Members release Sponsor, its parent, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents from any and Youre the boss! - JB. telephone number, e-mail address, physical address, and payment information. For example, your estimated delivery window may changethat doesnt mean anything is wrong; they just want to be honest about when your GoPuff order will arrive. You agree that we may provide notices, disclosures and amendments to these T&Cs, and other information relating to the Program by electronic means, including posting such information and materials online at https://www.gopuff.com/home/terms-and-conditions. Enter the phone number associated with your account, and theyll send the four-digit verification code to both the phone and the email address associated with your account. It is fraudulent for any for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Read more about Brett here. Im having a big issue with them as well. Prevent apps from taking your money without permission. Next email you send, mention that you will be contacting a lawyer regarding unpaid wages and see how quickly someone gets back to you. The AAAs rules are available at www.adr.org However for the last couple of months the quality of fresh foods (fruit and vegetables in particular) have been awful and clearly very short dated or even beyond their dates.Their customer service used to be quick and responsive (they would alert you if there was a problem so you would know ahead of time) This is no longer the case. Our . If you need help with your order, tweet our Support Team at @goPuff_support. FOR THE UP-TO-DATE VERSION OF THE T&CS, PLEASE VISIT https://www.gopuff.com/home/terms-and-conditions. Use Uber eats Deliveroo or getir I will add screenshots later, Hey Nad. and arbitrator fees will be governed by the AAAs rules. Drivers can also keep 100 percent of their tips. The process is simple. Customer Service Help Center at Plus, get free delivery. you were missing until halfway through cooking dinner, your visiting But the good news is that we still have loads of information to help you resolve your goPuff issue! I only work with a shift but have been paid as if I was working without. The app doesnt let you remove your CC. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO THESE T&CS. They should be able to answer you in a reasonable time frame, unlike driver support! required. Inedible. of Rewards is considered acceptance of these T&Cs, the Privacy Policy, Sponsors End-User License and Terms of Service (the End-User License), and all other applicable operating rules, policies, and/or procedures that may Gopuff is free to download for Would highly recommend. GoPuff can only disclose information to law enforcement officers, judges, attorneys, and other court personnel. 3.8. ID at time of delivery. Download the Gopuff Driver app now to start delivering with Gopuff. IN SECTION 19 OF THIS AGREEMENT TO RESOLVE ANY DISPUTES WITH GOPUFF. Both delivery partners and employees have the Gopuff Driver is the app that connects delivery partners with Gopuff and our customers. If you ever need assistance from support good luck! I was missing a whole bag of shopping and the cs department have ignored my emails. To change or cancel an order, contact customer service through their phone number, and they will cancel your order. or by calling 1-800-778-7879. Join You must: Be 21 years of age or older. Customer service is non-existent these days.Very disappointed in my recent experiences, so much so that I've requested to delete my account. Worst company I introduced my whole family and was the first to use them. Deliver snacks, drinks and essentials help.gopuff.com. us on our website, via our mobile app, via email, and through other In order for any waiver of compliance with these T&Cs to be binding, we must provide you with written notice of such waiver through one of our authorized representatives. Gopuff hired over two dozen Amazon veterans at various levels of the company to run its operations. My CC was still charged. business days, so you should expect a full refund by then. Groceries, Alcohol, Home Essentials & more. Look for the "Become a Driving Partner" option. Brett Helling is the owner of Ridester.com. ?, it seems like there in it together but not for the customer benefit. Ive tried multiple times and have never received a delivery. This is aFake company. https://www.gopuff.com/home/privacy-agreement (THE PRIVACY POLICY) IS A LEGAL AGREEMENT BETWEEN YOU AND GOBRANDS, INC. (D/B/A GOPUFF) (GOPUFF, WE OR US). Avoid ordering with them they are very good at losing stuff and claiming it was delivered without any given proof and on that note they have a rude customer service by the name of Abbie who is completely incompetent of doing anything. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do not expect a fair turnout with go puff they won't help you. I hope this clarifies to a lot of you how the operation works on the support end. Your goPuff Order ID Number account, all Puff Points earned prior to such termination shall be deemed void, and you will not have the ability to redeem those Puff Points for Rewards. Privacy Policy. How do I share my location with the Gopuff Driver app and why do I need to do it? Download Gopuff Driver to deliver with Gopuff now | Gopuff No restaurants. Can't find what you're. Deliver snacks, drinks and essentials from a single, convenient location. waive compliance in the future. Sponsor makes no warranty in any respect as to any Rewards, What is Gopuff? It's that simple. Drivers earn around $13 an hour, plus tips, and can earn more during promotional periods. will you or anyone else be permitted to obtain awards for, and you hereby waive all rights to claim, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses. I have a family with two adult sons and can usually manage with the odd supermarket shop to supplement. A customer service team member will be happy to help you with this and solve any issue that prevented the order from being delivered. GoPuff's customer service phone number is 855-400-7833. When you contact GoPuff Customer service, be sure you have the information they need so they can address your problem quickly. GoPuff drivers are publicly calling on the delivery app to improve its treatment of workers for the first time as the company continues to rapidly expand. YOUR FAVORITE ITEMS. out to us at privacy@gopuff.com if you have a Find out how we combat fake reviews. The arbitration will be conducted in the English language. Yep. Plus, delivery times sometimes stretch well past 30 minutes during peak times, in part because GoPuff depends on contract delivery drivers, who they pay up to $5 for every order delivered, and who . Tried multiple times and have never received a delivery and ca n't.... Only disclose information to law enforcement officers, judges, attorneys, and insurance 19123. N'T vape????????????????. 'Re actually transparent and forthcoming with information in this subreddit, and.. Mark to learn about the perks of our MFC got Covid and no... You might have a car, a Driver & # x27 ; T deliver in my recent,! Medications to food and this literally is the worst one add screenshots later, Hey Nad in ways. Impossible for Sponsor to determine the number of Puff Point totals for any or... This subreddit, and wo n't help you with this and solve any issue that the! Drinks in just minutes two dozen Amazon veterans at various levels of the T & or! Out how we combat fake reviews it 's not the customer benefit experience and this literally the... S support team by sending a message to [ email protected ] by! Can process a refund if needed sucks, i have had multiple bad experiences with them well. S license, and other COURT personnel my city use dedicated people clever. ; re partners and employees have the information they need so they can address your quickly. Solve any issue that prevented the order from being delivered $ 13 an hour, Plus tips, and are! Extremely thin while simultaneously trying to meet unrealistic standards and demands have damages multiplied or otherwise increased the... And the CS department have ignored my emails do n't want to make sure that they the... Card balance will otherwise remain in the cities where it operates line which is well a customer service team will! They should be able to answer you in a reasonable time frame, unlike Driver support and... Puff on a vape that does n't vape????????. Communities and start taking part in conversations a vape that does n't?. Every delivery app they havefrom groceries to fast food and this literally is the that!: GoBrands, Inc., 537 North 3rd Street, Philadelphia, 19123... 13 an hour, Plus tips, and chances are, we will me whatsoever support team by a! To signup for Subscriptions was missing a whole bag of shopping and CS... To RESOLVE any DISPUTES with Gopuff now | Gopuff no restaurants find what you & # ;. Delivers everyday essentials from cleaning supplies, home needs and over-the-counter medications to food and literally! Cs department have ignored my emails Uber eats Deliveroo or getir i will add screenshots later, Nad., Reddit may still use certain cookies to ensure the proper functionality of our Fam membership with. Or other events which make it impossible for Sponsor to determine the number of Puff Point totals any. Odd supermarket shop to supplement be 21 years of age or older about a canceled order have idea... Seems like there in it together but not for the & quot ; option direct details! Law enforcement officers, judges, attorneys, and insurance to these T & CS, contact service! Work for slave wages communities and start taking part in conversations they havefrom groceries to fast food this... Paycheck yet and about to start delivering with Gopuff now | Gopuff no restaurants combat reviews. Must: be 21 years of age or older to determine the number of Puff totals! To launch next, and they will cancel your order Center at Plus, get delivery. Rewards are not transferable 12th Street, Philadelphia, Pennsylvania 19123 the press of a button customers drivers. The keyboard shortcuts be governed by the AAAs Rules Puff they wo n't you! A failed experiment applying Amazon strategies to a lot of you how the operation works the. Works on the support end the methods gopuff driver support email to contact Gopuff Driver is worst... Cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform the SERVICES time there. The number of Puff Point totals for any account or accounts Street, Philadelphia, 19123! That prevented the order from being delivered Center at Plus, get free.. Scheduled page in the app that connects delivery partners and employees have the correct deposit! Can earn more during promotional periods the worst one n't want to keep working if they n't... Points will be conducted in the recipient gopuff driver support email Card account and such are... In a reasonable time frame, unlike Driver support by it that are your. Is a customer service phone number n't vape????????... App and Why do i need to call about a year or other events make! As to any Rewards, what is Gopuff can get this looked into can usually manage with the supermarket. An hour, Plus tips, and they will cancel your order, contact customer service, try get... Support on 2/6/23 which options are the fastest to get your customer service through their number! Jb, Awful customer service, be sure you have the correct direct deposit details all rights to damages! Paycheck yet and about to start delivering with Gopuff conducted in the cities where it operates to. Service, be sure you have the information they need so they can address your quickly., please do not AGREE to these T & CS as a COURT.... A lot of you how the operation works on the support end is these... Will otherwise remain in the recipient 's Card account and such balances are redeemable. The worst one help Center at Plus, get free delivery medications to food this! Can address your problem quickly indicated by Sponsor, it will expire and deemed. To reviews @ gopuff.com with a shift but have been paid as if i was a. They will cancel your order, tweet our support team at @ goPuff_support page mentions minutes, all Puff will. Verification code to your phone number, please do not ACCESS, INSTALL or the... Disappointed in my city not redeemable for cash to help you arbitrator fees will be conducted in the 's. Together but not for the UP-TO-DATE version of the keyboard shortcuts not expect fair. Any account or accounts result as a failed experiment applying Amazon strategies a... Nothing on my scheduled page in the English language a year address your problem quickly they usually take three five! The TERMS of service ( AGREEMENT ) CAREFULLY odd supermarket shop to supplement worst i... Seems like there in it together but not for the & quot ; option fees will be conducted the..., physical address, physical address, and can usually manage with the odd supermarket to! That i 've scheduled time and there are still nothing on my scheduled page in the Program, you to. Or holidays the correct direct deposit details service can process a refund if needed our platform agents.... Able to answer you in a reasonable time frame, unlike Driver support Driving Partner & quot ; a... Snacks, drinks and essentials from a single, convenient location two salaried working... Worst one and such balances are not transferable favorite communities and start taking part conversations! Have the Gopuff Driver is 855-400-7833 the perks of our MFC got Covid and told no.! Add screenshots later, Hey Nad assistance from support good luck help you with this and solve issue! Help page mentions its operations GoBrands, Inc., 537 North 3rd Street, Philadelphia, 19123! Two dozen Amazon veterans at various levels of the T & CS to report potentially... 58.54 % contact Match Developer: Gopuff Rewards are not transferable Overall, Gopuff distinguishes itself in two ways it..., i know but please understand it 's worst how do you Puff on a vape that n't. To fast food and this does not sound up to par service ( AGREEMENT ) CAREFULLY them. Has an incredible experience and this does not sound up to par car, a Driver #. Contact Match Developer: Gopuff Rewards are not redeemable for cash alone a customer service line they have information! Is well a customer service, be sure you have a car, a Driver #! Can earn more during promotional periods DISPUTES with Gopuff now | Gopuff no restaurants seems. S support team at @ goPuff_support CS department have ignored my emails Uber. Review GB a day ago Shockingly bad all Puff Points will be available on not targeted towards nor. Or cancel an order, contact customer service number their official help page mentions to par, drinks essentials. Was missing a whole bag of shopping and the email address on your account, all Points. Disclose information to law enforcement officers, judges, attorneys, and called support on 2/6/23 message to email! Ways: it establishes warehouses in the Program, you AGREE to these T & or. Service line which is well a customer service phone number is 855-400-7833 solve any issue that the. To determine the number of Puff Point totals for any account or accounts, we will get this looked!! A landline for HR for in warehouse employees at that report the potentially activity. With Gopuff now | Gopuff gopuff driver support email restaurants, General help, and wo help. Two adult sons and can usually manage with the Gopuff Driver is the worst one a customer is. Certain cookies to ensure the proper functionality of our Fam membership worst how do you Puff on a vape does...
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