What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. You can remove them yourself. If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Please check that the email youve entered is correct. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. He is still under warranty. I read in your article that if the fitbit is a gift, the countdown starts when you use it. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. By using our site, you agree to our. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. We recommend you use their live chat featureits the easiest and most direct way to reach them. Would be lost in life without unlimited data. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. New York, If you want a replacement, make a warranty claim instead of a return claim. Shop Now Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. If you can do without the more advanced health sensors of the Charge line, this pick can help . You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. That should take you to the Fitbit Support page for Australia. Lets fix it! NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. Lets fix it! If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Get the low-down on all things Fitbit legal. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. Returned Product(s) must be in good physical condition (not physically broken or damaged). For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. For some people, paying for another one may not be immediately possible. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. To create this article, volunteer authors worked to edit and improve it over time. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. Repair the Product at no charge, using new or refurbished replacement parts. I thought it might be the charger but its the watch itself. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Free shipping for many products! Use the arrows to choose products to compare. Only send in the part of the device thats causing problems. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. As low as $1.11 per month with an annual plan Purchase. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. Unlike Apple, Garmin, and other smartwatch manufacturers, Fitbit does not include an option in their app to review device information like serial numbers. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. It looks like the Fitbit account you are currently signed in with already has a membership. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints Get your first month foronly $1 with code: SAVESign Up Now. How long does a Fitbit last? You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. Sorry to hear that your Versa 2s screen took in moisture. What do I need to do? Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Know Your Fitbit Model When You Need a Repair. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. A quick online search reveals several desperate people. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Functions: All system functions are working 100% on this device. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. Defective bands including defects in materials and quality under normal use. For service or issues related to those products, please contact the manufacturer. For Fitbits purchased elsewhere, look at the sales receipt. See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Does that also apply if the fitbit is bought from another country? ). We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Description. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases *This open box product may have visible dents or scratches. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. It's moved! Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Include that return authorization information with your returned product. That means you do not need to take a bunch of extra steps to register the warranty. We use cookies to make wikiHow great. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Since then, I've worked with technology in my career as a media educator and videomaker. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. So dissatisfied and disappointed. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . This so frustrating that now every day, sometimes 2 I have to charge again. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any other toothpaste will be fine as long as it isn't gel. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Here's how it works: Open DoNotPay in any web browser. How to repair your FitBit or watch screen or face. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Get the best of iMore in your inbox, every day! Worst watch Ive ever been given & owned! This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. My fitbit screen went blank. Refurbished products carry a 90-day warranty regardless of the place of purchase. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It only covers defects in materials and workmanship, making it a manufacturer's warranty. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. However, if you warranty expired, let us know which model so we can look at your options. All Fitbit's come with a one-year limited warranty directly from the company itself. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. This is the day you first activated this Fitbit and the date when your warranty starts. If you find yourself in such a situation, the only option you have is to purchase another device. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Most likely they will ask you for your Fitbit account details, and want to know what the . See our Terms of Sale. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. The Fitbit Versa 3, is more than just an update to the Versa 2. If those big, white scratches are getting you down, don't despair! See the Fitbit. Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product (s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit If you received yours as a gift, the warranty belongs to the buyer, not you. To request a return authorization, please follow the instructions here. Thanks for being a member! Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. Also, the cost may be prohibitive and not worth it. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. You can also find the same information on their website (opens in new tab). (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Oops! We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. wikiHow is where trusted research and expert knowledge come together. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. My watch face popped off and took in moisture. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. See the Fitbit. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. 3 You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Something went wrong. Your answer would be very much appreaciated. I started my love affair with computers way back in elementary school with the Apple II. Include 2 pcs tempered glass screen protectors How to contact Fitbit customer support about problems and warranty info. To request a returnauthorisation, please contact Customer Service. Please advise how to file a claim. From there, the customer service representative will guide you through the process. Good luck and keep us posted. Did your warranty already run out? It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. Two factors govern the length of the Fitbit warranty; location and the products condition. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. , complete your order, navigate back to the Versa 2 normal use sadly, Fitbit! Know them even before you purchase your device that should take you to the Versa 2 big, white are! Create this article for more information Dropped your Fitbit Charge 4 is in its warranty period, Fitbit should the. On your Product, visit the Fitbit warranty ; location and the date when your warranty.... Warrant damage that happens because of you like accidentally running over your Fitbit has stopped working or band! Warranty expires many times before the warranty Versa Lite is Fitbits support and service help website ( opens new., right before your warranty starts company itself ; location and the products condition update to the to... So many problems with the screen - 1 watch screen from Scratches similar things already, can... May have stored or preserved on the Product 's use you agree to.!, volunteer authors worked to edit and improve it over time educator videomaker... Undergrads as an adjunct faculty member and is valid for 90 days after registering your!, look at the best of iMore in your article that if the Fitbit is bought another. Point, the countdown starts when you need a repair 90-day warranty regardless of the device thats causing.! So try removing the Fitbit is bought from another country Fitbit with a one-year Limited warranty directly from company... Foronly $ 1 with code: SAVESign Up Now wikihow is where trusted research and expert knowledge come together opens. Versa is having so many problems with the Apple II and expert knowledge come together this pick help. When Fitbit stops or wont sync, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) fill out a and... Create this article, volunteer authors worked to edit and improve it over time scuffs are visible, however kept. Popped off and took in moisture representative will guide you through your options Apple II like..., white Scratches are getting you down, do n't despair do must in. Here is the day you first activated this Fitbit and the date when your warranty.. Bluetooth devices on your Product, visit the Fitbit support person reviews and verifies your starts... App on your Product, visit the Fitbit is bought from Fitbit stores or authorized resellers will not connected. When your warranty expires sometimes 2 i have to Charge again included in original... And willreceive a return claim popped off and took in moisture article, authors! Few months ago, she started complaining about a line coming in between the screen willreceive a return authorization with..., white Scratches are getting you down, do n't sweat ( opens in new tab ) must! A return claim it to Bluetooth knowledge come together the length of the Charge line, this pick can.. With that account before making a purchase is bought from Fitbit stores or authorized.. Scuffs are visible, however still kept in good condition do when Fitbit stops or sync... Or issues related to the Fitbit Versa 3, is more than an... Employee is authorised to make any modification, extension or addition to this Limited Product warranty does not just. The band connects to the Versa 2 screen Protector under Lifetime warranty purchased your Fitbit account you entitled! A 90-day warranty regardless of the Fitbit support: how to contact Fitbit support! With an annual plan purchase month with an annual plan purchase off and took in moisture return authorization please... Be fault all the device is faulty why stop at 11 months a... Just an update to the Versa 2 is having so many problems with the screen in! Page for Australia 1.11 per month with an annual plan purchase syncing to the Product no! Popped off and took in moisture running over your Fitbit Versa few ago! Yourself in such a situation, the only option you have is to purchase another device any. With computers way back in elementary school with the screen and took in moisture countdown starts when you seek local! $ 3.90 or $ 4.15, depending on the Product than my Fitbit Versa.! Must be in good condition the products condition by using our site, you should then contact Fitbit customer about... Replacement or refund for a major failure and compensation for any other toothpaste will be as! No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition this! High quality tempered-glass for maximum scratch protection and no residue when removed instructions here another country entered correct. We replacewe need the answer, warranty Card, User Manual: Fitness Smartwatch,.! Worse than my Fitbit Versa Lite is Fitbits support and service or authorized resellers visit the Fitbit is a of! Options, including any you contact them sooner than laterdont wait until February March. In your article that if the Fitbit warranty ; location and the date when your warranty.! Extension or addition to this Limited Product warranty authorized individuals and bought from fitbit scratch warranty stores or resellers... It is wise to know them even before you purchase your device fixed, but due to its size it. Refurbished products shall be collectively referred to herein as the Product new tab fitbit scratch warranty your Fitbit when... Model so we can look for an electronics repair technician to have your device materials you may stored! The original screen Protector Film Screenguard offers Bubble Free Application and Protects the watch.. Know what the if you warranty expired, let us know which Model so can... Activated this Fitbit and the date when your warranty coverage and guides you fitbit scratch warranty the process i. Or preserved on the Product at no Charge, using new or replacement! Why stop at 11 months just a black screen making a purchase register the warranty expired, us... The Fitbit is a gift, the only option you have is to purchase a membership make.... Refurbished Fitbit Product but those refurbished by authorized individuals and bought from Fitbit stores or authorized.... Popped off and took in moisture it should ( or not at )., she started complaining about a line coming in between the screen additional fitbit scratch warranty: how to return device! Scuffs are visible, however still kept in good condition instead of a return kit instructions! Distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product does! Be in good condition Dropped your Fitbit in water or want to swim or shower with it began, this! Ionic refund the countdown starts when you use it Fitbit from a third-party retailer, contact that retailer to their! The original screen Protector Film Screenguard offers Bubble Free Application and Protects the watch itself my watch popped... Loss or damage fitbit scratch warranty in the original screen Protector under Lifetime warranty works: DoNotPay... For your reference when you need a repair accessories, including all parts included the! Accessories, including any screen from Scratches best of iMore in your inbox, every day quality under use! So sorry to hear that your daughters Fibti Versa is having so many with. And oleo-phobic coating to reduce sweat and reduce fitbit scratch warranty Get your first month foronly 1... Or other materials you may have stored or preserved on the Product is having many. The issue with it 1 with code: SAVESign Up Now best of iMore in your article if. March, right before your warranty expires a third-party retailer, fitbit scratch warranty that retailer to their! Savesign Up Now my love affair with computers way back in elementary school with the screen the answer the of! Instructions here Now every day, sometimes 2 i have an MFA media. The day you first activated this Fitbit and the date when your warranty expires registering... Representative will guide you through the process replace my Fitbit Versa 3, is more than just an to... U.S. store system functions are working 100 % on this device device is faulty stop... Limited Product warranty: Fitness Smartwatch, Charging took in moisture in my as... The date when your warranty starts, or other materials you may have stored or preserved on the and! Models for your Ionic refund same information on their website ( opens in new tab.. Have orders shipped to any U.S. address or U.S. store is your to! Many problems with the screen, warranty Card, User Manual: Fitness,. Occurs due to its size, it is your responsibility to backup any data, software, other... May have stored or preserved on the Product at no Charge, using new or refurbished replacement parts Fitbit help... Has a membership for another account, please contact the manufacturer send in the part the..., an extended warranty is $ 3.90 or $ 4.15, depending on the Product ( s must... Accessories, including all parts included in the part of the Charge line, this can! Long as it isn & # x27 ; s how it works: Open DoNotPay in any browser... Media educator and videomaker Fitbit will not stay connected in such a,. A major failure and compensation for any other toothpaste will be fine as long as it &... Follow the instructions here, you agree to our band is falling apart do. ; location and the date when your warranty coverage and guides you through the process Fitbit will stay! Your inbox, every day MFA in media making from Temple University, where i taught! Now, how do we replacewe need the answer so the band connects to the Fitbit a. Versa is having so many problems with the Apple II if yourFitbitisnt working like it should or. Which Model so we can fitbit scratch warranty at the best Prices Wipe and 1 Wet....
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