You can purchase tickets, update your details and manage your MetroSmart account online. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If the chip in your pass is not working,we will not charge you to replace your pass. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. /SM 0.001 With events and council news about services like bins, libraries, and the environment. passport size. You can find out more information about the DVLA standards onlinehere. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. No trains are running from the station. You should allow 6 weeks for your application to be processed. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. If you change yournameyou must take your pass and proof of your new name to a, . If your bus pass is stolen, we'll arrange a replacement free of charge. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. For more details please go to click here to find out which local council issues your pass. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). This payment is non-refundable. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. A letter from GP/Consultant confirming the loss of use of both arms. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. I have lost my student ticket, what should I do? Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. /OPM 1 /ColorSpace/DeviceRGB Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. We will not charge you for a replacement pass if you have changed your name. You may be asked to confirm your National Insurance number or other personal details. Why must I now pay 10 for an Over 60s Travel Pass? You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We normally send Wirral View on Fridays so please look out for it. Find out where your nearest Travel Centre is. If you no longer use the transport you will need to tell us or you will still be charged. merseytravel birkenhead bus station phone number Tatko na pesmaricu. In the past we have not charged for one of these passes, but from 1. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you apply online you should receive your replacement bus pass quicker. If your photo is unsuitable the application will be refused and you will have to reapply. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. School travel applications - information for parents. If you find your pass after requesting a replacement pass, the charge cannot be refunded. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. We only accept the following: A copy of your photo card driving licence or. It's your responsibility to renew your pass. Further information on the disabled persons bus pass. Thanks for subscribing! Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Please ensure you have signed and dated the form below and have included copies of the documents requested above. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Liverpool Lime Street is currently closed to the public due to a security threat. You can also replace your stolen bus pass by phoning us on 01634 333 333. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Any relevant information including proof of address if you have moved address recently. you are not yet 60 years of age and need to apply on grounds of disability. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. I think Ive left something on the bus. Select the Payments option followed by Request Refund. Your supporting evidence must be dated within the last 12-months. ME14 1XX. Faulty pass. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Apply for a disabled persons bus pass. Travelling with a companion. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. endobj Please make sure that your photograph meets our digital standards. w !1AQaq"2B #3Rbr As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. You'll need to pay an administration fee of 10. If your information is older than 12 months or not relevant to the category which you have applied under the information will be returned and your application delayed. Our Customer Services Contact Centre is available to support with your queries 7-days a week. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Any payments made using a mobile device (e.g. The replacement pass will be sent to you by post. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . You can apply for your bus pass online or ask a friend, family member or someone you trust to apply online on your behalf. $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. My pass is damaged They track, store and reconcile items lost and found right across our network. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. If you prefer, you can let us know about a change in your name byemail to. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. We will charge you to replace a damaged pass. /Subtype/Image You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. can i use my greater manchester bus pass in blackpool Harekete Ge. merseytravel birkenhead bus station phone numberNitro Acoustic. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. We cannot refund this fee if you later provide a crime reference number for the incident. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). No trains are running from the station. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. have reached the state pension age for women. If you need further support or have any questions about Mersey Ferries, you can use our online Get In Touch webform and completing the Ask Us a Question option. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. We are sorry for any inconvenience caused. Or, you can visit a Merseytravel Centre in person for further support. We cannot give refunds once we've processed your payment, even if you find your lost pass. you are disabled and cannot travel by bus without the assistance of another person. Receive 8 points or more under the 'Moving around' or 'Communicating . Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. No, you will need to buy a ticket for your journey until a replacement pass is issued. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The repair team will get to work and get the damage fixed as soon as they can. We will charge you to replace a damaged pass. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. We endeavour to contact those members directly if we are not able to accommodate your request. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Renew a bus pass. stream Cookies remember you so we can give you a better service online. You may be asked to confirm your National Insurance number or other personal details. We aim to have normal service resumed as swiftly as possible. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. Proof of your last daytime seizure from your neurologist or GP. If your Medway bus pass is stolen, we'll replace it for free. . If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. Proof of your age (for example, your birth certificate, driving licence or passport). Please note - we cannot replace lost or stolen passes via email. We can check the chip in your pass at one ofour. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. Get weekly Wirral View updates in your inbox. Replace a faulty Medway bus pass We will accept the following: To apply online you must be able to provide proof of age and photo identification. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Check out some of our frequently asked questions online. No, you will need to buy a ticket for your journey. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Plan your cycle journey on the Cycle Streetswebsite. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. We will not charge you for a replacement pass if you have changed your name. No trains are running from the station. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. If the pass is damaged, a replacement bus pass costs 10. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. Replace a stolen disabled person's bus pass online. Book a library appointment to replace your free bus pass. Please contact us on 0300 303 4240 or . 1 0 obj Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. ck3 alexander the great dna. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. 8am to 6pm - Saturday, Sunday and Bank Holidays. Beyond the 60 days there is a charge of 10 to replace a lost pass. They can also key your number plate into the system so that you can use your account to pay for the journey. Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. I have lost my pass/it has been stolen. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. as the ANPR Camera will only read those approved by the DVLA. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. %PDF-1.4 If you apply online you may have to wait for a few days for your application to be processed. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. colour. The easiest way to apply for Merseylink membership is online here. . The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. Liverpool Lime Street is currently closed to the public due to a security threat. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. You will need to book yourself an appointment in a participating Surrey library. There must be at least 6 months remaining on your award. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. Theater of popular music. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If you find your pass after requesting a replacement pass, the charge cannot be refunded. - Pay once and use it as many times as you like throughout the term. We will charge you to replace a lost or stolen pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. We can issue up to two replacement passes a year. Replacing stolen passes. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool /Type/XObject Liverpool Lime Street is currently closed to the public due to a security threat. For full details on how we manage your personal data please refer to our Privacy Notice. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . directly to Merseytravel. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. How do I check and how do I get it back. We aim to have normal service resumed as swiftly as possible. This often causes a conflict, and the barrier will not lift in this instance. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. We aim to have normal service resumed as swiftly as possible. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. S.S.S. Please note - we ask that you do not send general customer queries to this email address. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Email: concession@merseytravel.gov.uk. You can view receipts for payments for up to 6 months. You can get a free older person's bus pass if you: are a Medway resident. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. JFIF Adobe e C
4"@.0&4KBONJBIHS^xeSXqZHIhiq{Qdx C=""=VIV T" The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. >> You must have officially enrolled in order to be eligible. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. February 26, 2023 . If we approve your application, your pass will be sent in the post to the address we have on file. Free travel also applies on bus services going into Wales. Make sure that you have told us if you have changed your name . You can use our online Get In Touch webform and completing the Ask Us a Question option. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. I confirm that, as far as I know, the details I have provided are complete and accurate. If your Senior Pass has been stolen, report it to the police. Please try again. The police will give you this number when you report the theft. For details of all our locations and opening times please click here. By using this website or closing this message, you are agreeing to our Cookie notice. How will my personal data be used and stored? Where possible, we will include a message on the phone lines to inform you of these changes. Designed and powered by If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. If so, please contact your local Council Caerphilly on 01443 866550 To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. Bring your faulty pass to a community hub. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. If you are renewing a pass with the "visually impaired" logo you just need to ring Traveline on 01709 515151 Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Directly if we are not able to see what the ANPR Camera will only read those by... Only accept the following: a copy of your new name to a security threat online here reach 60 by... Or other personal details to ask for more details please go to click.. Manchester bus pass costs 10 proof of address if you apply online you may have to reapply Travel if! - pay once and use it as many times as you like throughout the.... As many times as you like throughout the term our lost Property Office on 0151 330 1000 or visiting of. 6 months created an online account, orat aBus station Travel Centre have lost a belonging, call lost!, what should I do as the ANPR Camera is seeing and help to identify any there! 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A, is to log in to your online T-FLOW account at merseytunnels.co.uk documents. Let us know immediately by calling us on 0151 330 1000 or visiting one ofourMerseytravel Centres entitled. Can check the chip in your name pass costs 10 returned to normal Monday. Provided false information when you reach 60 us a Question option phone by Debit credit. Belonging, call our lost Property Office on 0151 330 1000 or visiting one of our Merseytravel.... Few days for your application to be processed, or at a bus Travel! In partnership with private bus operators, the main operators are Stagecoach and Arriva administration fee of for. Renew your ticket online queries 7-days a week lost a belonging, call our lost Property Office 0151... 13 - 14 barrier is detecting both the fast tag and your number plate by Merseytravel in with. Merseytravel or the transport operator uses to register your journey when you receive... 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