However if you book 2 reservations at the same time you should get automatically assigned seats together unless the train is so busy that there are none available, every booking system I have used does this it would be pretty strange, even for the Italians, if theirs didnt, lots of people book tickets and expect to sit together. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. Distance: 135 km. Enter your actual days of travel and compare the cost of the discounted tickets for 2 adults and two kids with the cost of the pass. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. Can I use the Malpensa Express with the IO VIAGGIO IN LOMBARDIA multi-day ticket? , Got a promo Pass? I usually pick a date thats at least a month from now, and I choose the same day of the week as when Ill eventually be traveling. Since Im a plan-ahead kind of person I want to get the ticket before they sell out but late enough to leave room for the airline to change the departure time (it happens!) Im so glad youre finding the site useful, Carmen! 1 Traveler. Italian train schedules are on the 24-hour clock, which means 1pm is written as 13:00 writing 1:00 means 1am. Choose the subscription that best suits your needs; 2. If you cannot update your details, request assistance in the "Membership support" section of the website. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; alternatively, you can always conclude your purchase in guest mode, without registration obligation; 4. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Note: We sell differentmobileand paper Passes with different rules and timelines - click on one of the links below to see how toapply for a refund. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? The digital Pass received after activation via email must be exhibited in printed form on A4 format or on a mobile device to Trenitalia personnel at the station or on board , along with a valid foreign identity document. Note that for regional (i.e. The age limit for that is the day of their twelfth birthday. Press the Xbox button to open the guide. Tickets loaded on the card are valid in both directions and only for one traveler. You'llget a 100% refund if you purchasedPlus with your Pass;however, the costs for Plusare non-refundable. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Different rules apply for promo Passes. Can I ask for the invoice if I purchase using the Trenitalia app? WebI-Pass Transponder Registration & Activation Create I-Pass account. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Id prefer the one seat arrangements facing each other, but as long as were sitting together, that would be fine. Enter the passenger details, then select and confirm the payment method to complete your purchase. Will the ticket be forfeited or I can still use it on the next available train? So, if you are logged in at the time of change, you must first log out. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Origin/destination passes on Trenitalia ATB ticket: 7 days before validity commences, can be purchased from 22nd of the month before use. Does anyone want to come over right now for free items, bells, etc? Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. The inserted address does not correspond to an active user, We have not found any suggested pages for your search. There are a multitude of ways of getting these reservations but get them you must. Select Profile & system > Settings > System > Console info. Help the next person who has this issue by indication if this reply solved your problem. Create. Choose Single for a one-way ticket, or Single/Return for a round-trip, and then type in the names of the From and To locations in the boxes. Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. DB bahn for trains they operate). At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. You can't choose a seat via Interrail/Eurail. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be In the STIBM area it is necessary to tap & go to start the validity of the ticket. Im wondering if there is any way to select specific seats using a Eurail pass on Trenitalia. The advice from the experienced travellers in the community is to use other ways to make reservations than the Interrail/Eurail website. How much is the standard refund? You get automaticly a seat assigned. Ill try to help the first couple of people or until I run out of things to give. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Learn more. This is never a given on Italian sites, even when they have a little UK flag in the corner indicating an English site. for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. In that case, the ticket is valid only for the train requested. See our FAQ on how to deactivate your mobile Pass. Supra-regional fare tickets are valid for 4 hours from validation. Youll need to use the Italian names for any city or town youre looking up. You have already subscribed to this newsletter! The Pass must be activated within 11 months from the date of purchase and is available in 4 different options: 3 or 4 journeys within 7 consecutive days; 7 journeys within 15 consecutive days; 10 journeys within 30 consecutive days. travel agencies and tour operators Trenitalia call centre, self service ticket kiosks, Through the "Communications" > "Contacts" function on the left-side menu, you can contact our Call Centre, access the Trenitalia Chat or send us feedback or suggestions by clicking on "Send us a report", which we will use to improve our service. Go to 'Pass details' and then to 'Refunds and exchanges'. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Sorry, our virus scanner detected that this file isn't safe to download. Appreciate your advice, thanks. Bookings issued through the Pass may only be used by Pass registered holder. It is not possible. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. On the first day of travel, all people listed on the pass must go to the ticket office of the train station and have a Step 1. Where can I check the balance of my CartaFRECCIA points? Youre responsible for the cost of shipping, and if your paper ticket gets lost in the post - itsbest to use registered shipping. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. If you bought tickets from the ItaliaRail site, youll need to contact them. Purchase available from Thursday of the week before. For more information, visit the dedicated section. can be purchased from 22nd of the month before use at the ticket offices. Following Friday morning train to Fukuoka. The bad news? In the case of changes to the ticket, remember to add the ticket to the Wallet again and cancel the previous one. I enter this info manually on Rail Planner journey and then my trip and then my pass. All information is written in replies above. Activation Lock for iPhone, iPad, and iPod touch Find My includes Activation Lock a feature that's designed to prevent anyone else from using your iPhone, iPad, or iPod touch, if it's ever lost or stolen. I hope these user tips help you get through the mess to find what you need. That's the quickest way to get a response. Regards Giulio Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. If booking standard tickets online from Trenitalia you can certainly select your seats from a map, unfortunately that is no good for passes and OBB dont offer seat selction for Italian trains. Your email address will not be published. Should it not be that easy? If your travel plans change in the last moment you will loose travel days if you have activated the pass in advance. Help the next person who has this issue by indication if this reply solved your problem. Have you made reservations for the trains that need reservations? Buy the ticket online and bring it with you on your mobile devices. 1st class. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain In all cases, the option to refund or exchange a promo Pass will bestated explicitly in the offer and on the purchase invoice. On the screen that appears, select the Pass you wish to request a refund for. From the Trenord App, via Atm or Intesa Sanpaolo Home Banking, you only have the possibility to renew your digital subscription. Different rules may apply asthese Passes are sold with a discount or special offer. In this case you can log in directly using the CartaFRECCIA code. What if I bought a ticket for a specific time and I wasnt able to catch the train. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Dodo code will be sent via DM. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. If you have an Apple Watch, you To purchase your ticket online, follow this procedure: 1. Well send you the return address once your cancellation is confirmed,and then you need to send the ticket back to our office (within one month of the departure date) for us to startprocessing the refund. Thanks! The logged in user experience does both of those things. Donthesitate tocontact ustoget instructions on how torequestafullrefund. Go to 'Pass details' and then to 'Refunds and exchanges'. Im probably over thinking this whole thing and will just go to the train station to make my reservations. WebHow to activate? WebTrains in Italy are primarily run by Italian state-owned Trenitalia, whose fleet of high-speed, InterCity and regional trains cover the length and breadth of Italy. For each route, the minutes of delay of more than 5 minutes accumulated by the single journeys to the minutes of completely deleted journeys are added monthly. August 10h becomes 10-08, not 08-10. After you accept the refund conditions, you can go ahead and cancel the reservation. Cross-border tickets validity is 4 hours. Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. WebFastest journey: 2h 19m. DB bahn for trains they operate). 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