WebAn Easy Way to an easyJet Refund. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. 3. Keep this safe as you may be charged a fee if its lost. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. The Best Chatbots of 2023. Unfortunately you wont be able to. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Intercom: Best Chatbot for Customization. Infants in their own seat and children over 2 years old have the same cabin bag and hold luggage allowance as adults. If you have any questions about If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. Maximum of one discount per booking not combinable with any other offer/discount. If youve already booked and we consider that a change to your holiday is important, well try and tell you about it before you go. Yes! Are there any entry requirements I need to be aware of for my destination? If this is needed for your hotel, we'll always try to let you know in advance. Tidio is a live chat platform powered by chatbots. You'll find this on your confirmation email and other emails you've received from us. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. The description for my hotel looks out of date? This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. What if easyJet holidays cancels my holiday? If you dont have one, you can sign up here. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Can I add any extra bags or sports luggage? Can I use the restaurants at my hotel whenever I like? The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. For example, an e-commerce company could deploy a chatbot to provide browsing customers with more detailed information about the products, highlight differences between models, and offer additional user guides and how-to videos. Cocktails, international drinks/brands, premium brands and fruit juices are not available unless stated. Youll need to have some form of identification on both domestic and international flights. What documents will I need for my flight? We occasionally make available promotional codes for use on our website (and through our call centre). Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Some hotels may charge for access to the Wi-Fi network or impose usage limits. For compensation related to an issue with your issue with your easyJet holiday, please see the question above regarding 'How do I make a complaint?'. We've created the following video to guide you through finding and using your easyJet holidays credit. Where can I get a Covid-19 test for my holiday? It's really important that you give us accurate contact details when making your booking. If youd also like to bring a large cabin bag on board (max. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. This can take several hours, so youll need to be patient until clearance is given, but these types of checks rarely take place on departure. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. If youre a British passport holder, you wont need a visa for stays of up to three months. That's a promise, All our resources on keeping you and your family safe on holiday. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. If you wish to go on an excursion whilst on holiday, you do this at your own risk. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. Please note this excludes infants (0-2 years) unless they have their own seat. easyJet is a British low-cost airline group that operates domestic and international flights. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. Then, choose the Send message button type, and save settings. Will my hotel room have air conditioning and can I control it? Refresh the If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. Have your booking reference to hand, go to the. 59 days to 28 days: 60 per person (loss of deposit). FAQ chatbot. Whats included on my holiday documentation? No single item can weigh more than 32kg. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. I booked my holidayon or later than 1st November 2022. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. All customers on international flights must have a valid passport and, where required, a valid visa. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. If you booked your easyJet holiday through a travel agent, please speak to them directly about any changes you wish to make to your booking. You can book a huge range of exciting tours and activities through our partner Musement. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. I need special assistance for my transfer how can you help me? Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. I have mobility issues / need special assistance - what should I do? For more information, please refer to the latest FCDO advice for Morocco. Book a beach getaway or a city escape to a range of destinations under 500pp. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. Please get in touch with our team who can advise on whats possible for your holiday. There are many different types of chatbots, but all of them operate much the same way. How will you keep me informed if entry requirements change? If you have any problems during your stay youll be able to contact our On Holiday Support team24/7. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. When free child places sell out, the current child price will apply. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Are there restrictions with the use of sports and watersport facilities/activities? Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. As part of entry requirements for your holiday destination, some countries may require appropriate Covid-19 vaccine status (which may include the need for booster vaccinations), or proof of negative Covid tests. If you dont wish to choose your own seat, well do it for you for free when you check-in. The bright sun and blue sea of the property not -your easyJet holidays credit save a onto... In your destination, see our handy Tourist Tax guide certain times of the property this at own... 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