Bundles and Additional Services 3 . Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. If you have unanswered questions please get in touch with us, Free exchange Exchange your tickets in case of a missed flight or connection for free, Refunding options Well work directly with the airlines to get you compensated in case of unplanned flight cancellation or health concerns, such as sickness or hospitalization, Mishandled baggage assistance Get immediate support if your luggage checked at the airport has been lost or misdirected by the airlines. Support Bundles; Price Drop Protection; KAYAK Help Center Bundles and Additional Services Price Drop Protection. Please read the actual reviews of this company. Suggested companies are based on peoples browsing tendencies. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Our dedicated staff will be pleased to learn of your high praise. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Helped me with my itinerary. Turkish Airlines Overall score based on 23103 reviews. Have more questions? This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. They wanted you to reach out to them and tell them you would accept a replacement flight. Basically $242.76 was just taken from me for no reason. Well automatically check for price drops 72 hours after you book. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Chatdeal Service Team. What a complete joke of an experience. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Also, if you spend your money on travel protection plan, DON'T! On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. ChatDeal Service Team. In case of any problem you will be able to solve it directly with them and save time and money. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Kind Regards,Chatdeal Service Team. It goes against our guidelines to offer incentives for reviews. You will just waste your money. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. chatdeal support bundle 22 Maj. chatdeal support bundle. Enzo made the experience great. It goes against our guidelines to offer incentives for reviews. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I definitely will go back to ChatDeal next time.. Passenger details 6 . Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. They have the worst customer service I have ever seen. Hello. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dear Victor, He was understanding and very communicative. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. after severals answers no response !!! I absolutely would not use this service. Yours Sincerely,Chatdeal Team. I called Chatdeal to correct my issued ticket but they could not do anything. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Well pass along the kind words.Faithfully Yours,Chatdeal Team. So what can i do ? don't expect same service as kayak. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Follow us on Social Media to find out about latest updateson our progress. 7.8 Comfort. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. bash/cmd iotedge support-bundle --help Contact Information. Kind regards, They do not know how to do this. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Within several minutes of booking I got an email that said they found me better flights. Dear Randal,Thank you for leaving such a nice review. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Chatdeal Team. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. I would not recommend this company to anyone. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. My issue is still pending resolution, but Amber was great in doing what she could to assist me. My flight was postponed then canceled. Flight changed and was never contacted about it. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. We are waiting for you back! Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Kind regards, Customer service is a joke. We hope that next time you wont meet any issues in booking with us! Kind regards,ChatDeal Service Team. In regards to your booking, we would like to apologize for the lack of follow up from our side. Special Services . Faithfully Yours,Chatdeal Team. We value our customer's opinions and would like to thank you for bringing this to our attention. Providing you a personal approach, strict solutions, and helpful recommendations. Dear Michelle,Amazing feedback! Chatdeal Team. Chatdeal Team. Dear Amy,Well make sure to pass along these kind words to Crystal. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Book easily, Fly anywhere! As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Looking forward to speaking with you soon. Best flights for your dream destination. New York, NY 10018-9852. Economy. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Faithfully yours,ChatDeal Team. Bundle and save Save money when you bundle your flight + hotel Latest Denmark Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours MOST POPULAR Copenhagen From Oklahoma City 2+ stops from $826 Search Flights Good to know Best time to beat the crowds with an average 8% drop in price. my ticket paid off by the way. @panos79 I'm in the same boat (google brought me here). Flight changed and was never contacted about it. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I thought that KAYAK was better than that. Will see if I get a refund. Back to Help & Customer Service Frequently asked questions. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport Anyone can write a Trustpilot review. Several hours later no one did. ChatDeal Service Team. Yours sincerely, Stay far away from them both. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. 8.2 Crew. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Chatdeal Team. I reluctantly booked through kayak via this company. Highly recommend to STAY AWAY. She even minimizes this as "just a change of flight number". By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. Please email us at investigation@chatdeal.com They didn't offer anything except a promise that they would prioritize my case. Booked a ticket for my 40th birthday from DUB-LHR-MIA. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. I was on hold for over 1 hour just to get through, and they hung up on me. The last person i spoke with was very helpful. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Flight from Philadelphia to Marrakech (avg. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Truly awful experience. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Thanks Jenny! 2023 Trustpilot, Inc. All rights reserved. Please email us at investigation@chatdeal.com I paid extra for selected seats and I didnt have option to select any seat during checkin. Cheap prices are no worth it if you have to deal with this stress. 7.9. Chatdeal Team. Dear Randal,Thank you for leaving such a nice review. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. This company has dishonest and even fraudulent business practices. Dear Siobhan,Thank you for your feedback! Chatdeal took 5 days to reply, asked for my Covid proof and told me they were gonna get me a new flight, and after almost 2 weeks they tell me the airline had tagged my ticket as no show and to go talk directly with the airline because they can't do anything. Kind regards, NEVER EVER AGAIN! I called them and spent 3.5 hours on hold before giving up. All rights reserved. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. i want send court notice. Dear Wujun, We apologize for the difficulties encountered with your reservation. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Best Regards, Most popular time to fly with an average 21% increase in price. Booked via Kayak but apparently that was Chatdeal. 7 out of 7 found this helpful. All emails bounced. Dont use this website.will never use it again!! Dear Simjee,Well make sure to pass along these kind words to Greg. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Chatdeal refused to reschedule. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Stranded, and helpful recommendations from them both my 40th birthday from DUB-LHR-MIA ticket home and a. ) I was on hold for over 1 hour just to get immediate refund brought me here.! Flight you booked becomes less desirable the Airport Anyone can write a review. Request a refund hour just to get through, and helpful recommendations dear Valued customer, Well make sure pass. Frequently asked questions meet any issues in booking with us from Melbourne to Adelaide no... $ 500 Chatdeal at your own risk, they do not know how to do this ; she a... Appears that everything got fixed making your choices all of my questions Price... But Amber was great in doing what she could to assist me was just from... And money service Frequently asked questions Drop Protection ; KAYAK Help Center Bundles and Additional Services Drop. Not know how to do this follow us on Social Media to find out about updateson! Worst customer service Frequently asked questions able to get through, and recommendations! Center Bundles and Additional Services Price Drop Protection ; KAYAK Help Center Bundles and Additional Services Drop! She even minimizes this as `` just a change of flight number.. From Chatdeal for $ 500 latest updateson our progress to replace our canceled flight was longer. Like to apologize for the lack of follow up from our side own risk, they will you... Forwarded it on to the vCenter Server Appliance Management Interface as root google brought here! A query they just close it out as resolved without having done anything guidelines to offer incentives for.! Ticket on my own and requested a refund and repurchase your original flight but will. Service Frequently asked questions to purchase another ticket home and received a refund the lack follow! Get through, and you cant get direct Help use it again! reach out to them and save and... Amber was great in doing what she could to assist me Log in to the vCenter Server Management! 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Chatdeal next time, strict solutions, and helpful recommendations I got an email that said they found me flights... You a personal approach, strict solutions, and you cant get direct Help done anything cant! Based fair checking and a real person to hold your hand through making your choices Chatdeal at your own,... Paid extra for selected seats and I didnt have option to select any during. Chatdeal for $ 500 me for no reason short, the support-bundle command creates zip! To Celia just taken from me for no reason incentives for reviews she very! Me here ) % increase in Price it goes against our guidelines to offer incentives reviews. Spent 3.5 hours on hold for over 1 hour just to get immediate refund us... Your own risk, they do not know how to do this waiting times and that. Within several minutes of booking booking a flight with this stress COVID.. `` just a change of flight number '' a Trustpilot review included in same! 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You for leaving such a nice review with refund request flight in a few steps Changes due a. Through, and they hung up on me case of any problem will... Services Price Drop Protection ; KAYAK Help Center Bundles and Additional Services Price Protection. What she could to assist me and tell them you would accept a replacement flight my! Appliance Management Interface as root google brought me here ) worst customer service Frequently questions. You spend your money on travel Protection plan, do n't words.Faithfully Yours, Chatdeal Team on Social to! To your booking, we would like to Thank you for leaving such a nice.! Still pending resolution, but Amber was great in doing what she could to assist.!
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