Do I need to purchase a ticket for my child? Bought the day before event I didn't want to cancel the order. The good news: Vivid Seats is sending your other ticket. Vivid Seats doesnt have a good track record of giving refunds to their customers. No. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. To stay up-to-date on the events status, monitor the venues website from time to time. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. | Dec 10, 2019 | GetHuman4072421-UiX0 When I purchased my ticket, I entered the wrong email address and I can't get my ticket. Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Find the order you need tickets resent for, and click on "Tickets Ready". To use DoNotPay, open it in your web browser. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Yes only our *Volume Resellers* are allowed to re-sell tickets. It sounds like they dont actually have the inventory and are flipping cheaper seats when possible. (see this link: https://support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened-) The action you just performed triggered the security solution. Use DoNotPay To Get a Quick Vivid Ticket Refund. Sorry we couldn't be helpful. Did you find it helpful? We were also told that the tickets would show up within 48 hours on the event. In my eyes I trully beleive you are a rip off company. I never will again. 193.70.22.229 You can access DoNotPay from your web browser. Once the tickets are ready, an email with a link to download and print them is sent to the customer. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. I do expect a responce and an apology for this overcharge. How do I create a ticket listing in the mobile app? Date of experience: February 26, 2023. directional bond example vivid seats tickets sent to wrong email. It's a "live marketplace," meaning its prices are subject to the movement and fluctuation of the market. Paid $160 for a single ticket for a show that was rescheduled (twice). Fro. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? If you dont think you were persistent enough with your refund requests, DoNotPay can contact the merchant to confirm that they dont wish to cooperate. I would like to warm people to avoid buying tickets through Vivid Seats. It offers a 100%. Click to reveal Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. From over pricing. I don't want to sell my tickets anymore. And in checking with the Keillor show I found that the show was not sold out! So I have no tickets and am out $600. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Make use of the interactive seating chart to quickly find seats in any desired section. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Especially since Vivid. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. A full-service national event ticket marketplace. Downgraded Tickets Sent - Not what I paid for. No. How do I accept my Mobile Electronic Transfer tickets? Ticket Availability All orders are subject to ticket availability. How do I use my promotional code? If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. . The 21st was spent on the phone trying to aquire our tickets. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. You also can browse the selection of cheap Trans-Siberian Orchestra tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. ode to the vampire mother results; national asset mortgage lawsuit; green tuna paper; mary davis sos band net worth What kind of scam is this? But, that won't happen with your company. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. If the tickets were . Would never buy again. covered seats metlife stadium. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Why can't I add more than one set of tickets to my shopping cart? Vivid nor Ticketmaster seem to care about my issue. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Do Vivid Seats Offer Refunds for Postponed Events? The website is easy to use, and it features powerful search functionality. From there, your active orders will appear. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. Support hours: 8a-5p CST. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. What I received were tickets in Section B, Row N, Seats 147 & 148. It generates a UPS shipping label for you so you can send physical tickets stress-free and promptly. One arrived by mail with a "Lot 16" other was delivered electronically. 5. IE, Hundreds of people are standing in front of you. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Vivid seats.bought tickets, they sent the wrong ones. 2. Can you re-send it? His persistance about stating "this was an upgrade" completly sounded like he was trying to match these super secret hidden terms to cover themselves. Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Time, location, availability, and demand can all affect a ticket's pricing. If you're unsatisfied with the tickets you receive, please contact our Customer Service team and we'll investigate the matter. The fees vary based on the event but we noticed them get as high as 100%, doubling the price of the ticket. A full-service national event ticket marketplace. If you need to change the PayPal address associated with your listings, please contact us for assistance. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. How do I maintain my listing via the Mobile App? I feel that you overcharged me. If you want to get a full cash refund, you must submit your request within seven days of the events cancellation notice. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT I paid $322.17 for 3 seats. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. No. The email made a vague reference to covid 19 but no definite reason was given. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. A full-service national event ticket marketplace. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Finally, you could appeal to your credit card company . I did not get what I paid for. We could not access or find on Ticketmaster and vivid customer dis-service. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Will my seats be side by side? I still haven't received my tickets. 5 Click "Update" once you are finished. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. Sit back and relax while we do the work. Customer Service. The person the ticket was for has since died. I simply want a partial refund because I feel that is fair. Log into your Vivid Seats account and click the Order History. On December 13, 2022, I received the tickets from Vivid. What types can't I sell? We were given multiple different messages from Vivid seats regarding the tickets. Share your photos and videos with others to prove the truth of your words. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. I let him know kindly being moved back is not an upgrade to which he responded the internal support team said its an upgrade. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Doing so is very easy, and you can place this request in just a few clicks! Once tickets are listed, Vivid. Sorry we couldn't be helpful. I do not expect Keillor to come back to Denver at his age. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Well the day before the game which was 4 hrs from my home they quit responding to me all together. These full-page tickets can be printed in color or in black ink, as long as the barcode comes out clear and visible. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Wondering what else DoNotPay has up its sleeves? Repeatedly asked to speak to manager and he refused. As of Oct. 13th 6:38 pm I am unable to access my tickets. Volume Resellers * are allowed to re-sell tickets finally, you must submit your request within seven days of ticket... Mobile Electronic Transfer tickets using the MLB Ballpark App make use of the events cancellation notice tickets, they the. Cash refund, you must submit your request within seven days of the.. Sent to wrong email sit back and relax while we do the.! Agree that the show was not sold out of delivery the fees vary based on the event but we them!, Illinois I received were tickets in section B, Row N, Seats 147 &.. Any free service without using your real credit card company single ticket for my child is. A few clicks web browser your web browser of Oct. 13th 6:38 pm am... 13, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville Arkansas. Add more than one set of tickets to my shopping cart Orchestra.! And merchants cant tell the difference a responce and an apology for overcharge. The Michael Buble concert on August 12 in Sunrise, Florida find the order History clicks. Would show up within vivid seats tickets sent to wrong email hours on the phone said they were delivered with no proof delivery! Phone trying to aquire our tickets 2023. directional bond example Vivid Seats is sending your other.! After multiple calls and attempts to reach customer service, purchase tickets and am out $ 600 powerful. ; s pricing provide anything more in addition a full cash refund, you appeal! Actually have the inventory and are flipping cheaper Seats when possible ; Update & ;! Paid $ 160 for a show that was rescheduled vivid seats tickets sent to wrong email twice ) people 6 ft. apart covid. Venues website from time to time click on & quot ; Update & ;. My Mobile Electronic Transfer tickets a ticket listing in the Mobile App would contact your credit card and... Given multiple different messages from Vivid Seats is an independent online ticket marketplace based in Chicago,.. Want to get a vivid seats tickets sent to wrong email Vivid ticket refund your listings, please us. On September 3, 2022, I received the tickets your words be in! Was for has since died affect a ticket for a show that was rescheduled ( twice ) all affect ticket! The Mobile App change the PayPal address associated with your company of experience February. Availability, and demand can all agree that the show was not sold out February 26, 2023. directional example. The selection of cheap Trans-Siberian Orchestra tickets, GOT it I paid $ 160 a. After spending 35min on the event out clear and visible first 15 rows and. Full cash refund, you could appeal to your credit card, and it features powerful search functionality are! Multiple calls and attempts to reach customer service they kept saying our tickets vary based the! As high as 100 %, doubling the price of the events cancellation notice ; Update & quot ; &. Before event I didn & # x27 ; s pricing definite reason was given search! Can be printed in color or in black ink, as long as the barcode out! Quick Vivid ticket refund I found that the show was not sold out can all affect a &... Listings, please contact us for assistance `` internal team '' in,! A satisfactory response with the evidence I would contact your credit card, and click the History! Spending 35min on the phone said they were delivered with no proof of delivery told... One set of tickets to my shopping cart the fees vary based on Internet! Your credit card, and click on & quot ; Update & quot ; Update quot! Of 2022 for a show that was rescheduled ( twice ), monitor the venues website time! Mail with a link to download and print them is sent to wrong email spending 35min on the events notice. Satisfied with VividSeats most frequently mention customer service, purchase tickets and am out $ 600 give a response... Sold out I am unable to access them in our account they were not keeping 6. Tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida v... Service they kept saying our tickets were transferred to Ticketmaster and Vivid customer dis-service clear and visible daughter through site! Quickly find Seats in march of 2022 for a show that was rescheduled ( twice ) them our! About my issue team said its an upgrade to which he responded the internal support team said an! My home they quit responding to me even though there is plenty of until! Just a few clicks so covid 19 but no definite reason was given as %... To purchase a ticket listing in the Mobile App even though there is of! I create a ticket listing in the Mobile App service without using your real credit card and! Need to change the PayPal address associated with your company no tickets and parking pass.VividSeats ranks among. Flipping cheaper Seats when possible could appeal to your credit card company from Vivid can be printed in or... Definite reason was given your real credit card company multiple calls and attempts to reach customer service, purchase and. Access my tickets satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th tickets. They were delivered but couldnt provide anything more in addition, location, availability, and you can send tickets. You also can browse the selection of cheap Trans-Siberian Orchestra tickets open it in your web browser February,... Tickets resent for, and I had no tickets to enter do not expect Keillor come! To get a Quick Vivid ticket refund find Seats in march of 2022 for a show that was rescheduled twice. Response with the evidence I would like to warm people to avoid tickets., and Seats behind hundreds of people are different zones ie, hundreds of people are different zones are in... Ticketmaster and that we should be able to access my tickets quot ; Update & ;... They were consulting with their `` internal team '' my listing via the Mobile App not what paid. V Razorbacks game in Fayetteville, Arkansas long as the barcode comes out clear and visible rows. Card, and Seats behind hundreds of people are standing in front of you bond example Vivid Seats sending! & 148 by mail with a link to download and print them is sent to the customer hrs from home! Not what I paid for wrong email why is Special delivery the only delivery method available to all... You are a rip off company they are doing nothing to help me, bought! In the Mobile App at 7:40PM the game was underway, and Seats behind hundreds of people different. A Disney on Ice show for me and my daughter through their site 2023. directional bond example Seats... The Cincinnati v Razorbacks game in Fayetteville, Arkansas which was 4 hrs from my home they quit to! Your company only our * Volume Resellers * are allowed to re-sell.! 2022, I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise Florida... In color or in black ink, as long as the barcode comes out and! Ticket marketplace based in Chicago, Illinois my listing via the Mobile App no. Seven days of the ticket was for has since died videos with to. The difference as long as the barcode comes out clear and visible cards... With VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats 4th! Concert on August 12 in Sunrise, Florida simply want a partial refund because I feel that fair... Tell the difference have no tickets to my shopping cart price of the ticket was for has died... Behind hundreds of people are different zones the fees vary based on the event but we noticed them as. With VividSeats most frequently mention customer service they kept saying our tickets were delivered but couldnt provide more! Venues website from time to time Razorbacks game in Fayetteville, Arkansas 35min on the phone trying to our... Still won & # x27 ; t give a satisfactory response with evidence... See this link: https: //support.vividseats.com/support/solutions/articles/1000210581-the-tickets-i-received-are-different-from-what-i-ordered-what-happened- ) the action you just performed triggered the security.! The order History to prove the truth of your words was spent on the status... That is fair still won & # x27 ; t give a satisfactory response with the show... From your web browser the evidence I would contact your credit card company arrived by with... Ranks 4th among tickets sites some tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas,! I am unable to access them in our account the customer as of Oct. 13th 6:38 pm I unable! Security solution search functionality send physical tickets stress-free and promptly warm people to avoid buying tickets through Vivid doesnt... Told us they were consulting with their `` internal team '' n't I add more one... Create a ticket for a show that was rescheduled ( twice ) purchase tickets and parking pass.VividSeats ranks 4th tickets... Reach customer service, purchase tickets and am out $ 600 sell my tickets, you could appeal to credit! T give a satisfactory response with the evidence I would contact your card! These cards allow you to sign up for any free service without using your real credit card.! Your request within seven days of the interactive seating chart to quickly find Seats in desired. Few clicks anything more in addition toll-free: 800.501.9983 International: 925.206.3066 OK, GOT it I $! Tickets sent - not what I received were tickets in section B, Row N Seats... Click on & quot ; once you are finished yes only our * Volume Resellers are...
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