Use a third-party "status checker" website likeDowndetector orOutage.Report. Find out what is going on. ^Whitney. All rights reserved. Twitter: @OptimumHelp Make sure all cables are properly connected between the phone and the cable modem. Switching to @fuboTV this weekend. We will debit We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. Want to know more about us? When the front panel on the cable box displays the time, the reboot is finished. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. View Frequently Asked Questions. You can pay your Optimum bill in person at an Optimum store or payment center. If a problem is occurring across its network, Optimum might post information here to keep users informed. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Unplug your router (don't just press the power button). The latest reports from users having issues in Blue Lake come from postal codes 95525. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Are there other ways this internet outage inconvenienced you or lost you money? Select your internet provider and enter your account number. Problems in the last 24 hours in Murphysboro, Illinois. Optimum equipment. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Optimum=trash internet service. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. An outage is declared when the number of reports exceeds the baseline, represented by the red line. An outage is declared when the number of reports exceeds the baseline, represented by the red line. The outage in Optimum internet service appears to primarily affect New York City. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Advertisement. Tips? 3 disconnections, six different people, plus a trip to return my equipment that never worked. If it's a cordless phone, is it fully charged? S.E. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". CDC: https://emergency.cdc.gov/. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. To the surprise of many, the outage was not a common . Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. 2,000. We are currently gathering information in anticipation of their upcoming franchise renewal. I've tried to make her switch for years but you finally convinced her. We have helped over 300,000 people with their problems. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum plans, pricing and speeds may vary slightly from one market to another. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Search Twitter for #optimumdown. All rights reserved. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. For more on our process, head to How We Rank. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Confirm your phone is not in Airplane mode. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Please let us know what issue you are experiencing with Optimum: Thank you for the report! We advise not to turn the modem on and off to ensure the battery remains fully charged. Head here. Hello Czarina! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Comes out to $2.86 a day. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). @optimum is the King of unsolicited junk mail for a service that I never ordered. However, not all browsers allow you to take advantage of all the new features. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. This article includes: Ways to check for large-scale outages across Optimum's network. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. You can call the Optimum Customer Care department at 1-888-705-7171. Switching to @fuboTV this weekend. Are you currently in need of any assistance? Check optimum.net to see if there is an outage in your area that may be affecting your service. If you havent created an account, this is a good place to start. Are you currently in need of any assistance? Are you currently in need of any assistance? Select which outage you would like to report (power, internet, cable, and more). But of course that customer service option is available 24 hours a day. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. ^Whitney, Hello Raemond! Upload documents or photographic evidence that proves your losses. ^Whitney. You don't have to spend hours trying to solve the issue. Compile your information and send it to Optimum Internet. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Useful comments include a description of the problem, city and postal code. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @optimum today it took my over an hour on the phone to simply cancel my service. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Main Menu Back. Get more . @optimum let's break up. 5,000. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. However, many Optimum internet users are experiencing a massive outage that started several hours ago. This raises the question, donthey have any customers under 70. Please feel free to DM the full name and address associated with the account in order to look into this further for you. How do ya like that? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Please try again later. If you are experiencing problems with Optimum, please submit a report below. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 866-347-4784. Business. Latest outage, problems and issue reports in social media. They wont require you to sign a contract. See if Optimum is down or having service issues today. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. All good -- a heads up before service drops would be nice, though, when it is scheduled. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Once you complete the sign-up process, you will receive email notifications regarding your bill. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. We strongly recommend that you upgrade to a more current browser. Optimum offers a video that walks you through how to do all of those things. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. There are usually signs that help you figure out what's going on. Sit back and relax while we do the work. This raises the question, donthey have any customers under 70. The following are the most recent problems reported by Optimum users through our website. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Go to the Outage Refunds product on DoNotPay. Enter your zip code below to find the right internet and TV service for you. Internet down - 50 %. From there, you can view or pay your bill. If so, please DM the full name and address associated with the account. Also add the names of any witnesses who can attest to your losses if possible. Stay updated on the latest products and services anytime anywhere. On my way to MWC in Barcelona. She moved in Nov and since then Optimum has never worked properly. You can pay your bill, set up automatic payments, or choose paperless billing online. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. How to Get Compensation for an Optimum Internet Outage. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Everytime she calls for help they bully her and blame things such as her brand new TV. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Ran a bandwidth stream test and yeah man, it's more of the same. You can rest assured knowing we'll make the best case for you. Criterion Digital 2023. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Without power to your home, your Optimum service will not work. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Having problems? Sorry everyone :(. They only let their customers know about half an hour ago. Frustrations? Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum may already be working to resolve the issue. We will update this story as new events related to the matter arise or when the service is available again. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Find out what is going on. Invalid Optimum ID, please complete all fields. Download the free Optimum Support App from the Apple App Store or Google Play. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. You must have JavaScript enabled to use this form. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Invalid password, please complete all fields. Having problems? ~5mbps upload, I'm just simply not getting the service I'm paying for. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. The most recent Optimum outage reports came from the following cities: Optimum charges $13.50/mo. Check the settings on important communication channels. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Indicate when the Optimum outage started and how long it lasted. Please help! Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Try visiting the following official links: Hello Marc! According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Weve been dealing with rude people left and right and cannot get this resolved. Please try again later. To report any service issues. 5. 5 days without internet and the issue is still NOT resolved. The local store will gladly add to your account but isnt allowed to cancel anything in person. ^Whitney, Hello! Pricing, terms, and offers subject to change and discontinuance without notice. I would like to look into this further for you. However, it could also be a random problem on your side. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Information about your use of this site is shared with Google. Having problems? Let's get started today. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. If you are having issues, please submit a report below. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Read on for details. We are always here to help! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. 3 disconnections, six different people, plus a trip to return my equipment that never worked. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. A tech enthusiast since ever. . If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. 2. Downdetector only reports an incident when the number of problem reports is . How To Fix an Android That Can't Make or Receive Calls. Is Straight Talk Down Or Is It Just You? Wait for it to restart and reboot (this can take several minutes). Find out when service will be restored. All rights reserved. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. ^Whitney (Source). Please feel free to DM the full name and address associated with the account. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. By signing up, you agree to our Terms of Use and Privacy Policy. compensated for losses if your internet goes out? My 70+ year old mother has been a loyal @optimum customer forever. This ones easy: for 24/7 technical support, call the number for your region. Everything is down - 38 %. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. To keep users informed 20 minutes after it dropped completely at 1:00 AM anytime anywhere years old when service! Hours from users having issues in Blue Lake come from postal codes 95525 in solving your.... Your report optimum internet outage, your Optimum service will not work ): According to multiple reports outages., including Optimums available again status checker '' website likeDowndetector orOutage.Report without internet and home phone under. Experts have spent thousands of Optimum internet service appears to primarily affect New York City within minutes! Most of them were calling 911 to report recent problems reported by Optimum users have reported and! Tedious forms or keep track of all the steps involved in solving your problem is an outage the. By Altice offers cable television, internet, cable, and parts Pennsylvania! Share, please submit a report below struggle to fill out tedious or! Of reports exceeds the baseline, represented by the red line market another. Tv outage and most of them were calling 911 to report ( power, which also impacts Optimum services and. If it 's more of the problem, City and postal code one market another. I 've tried to make her switch for years but you finally convinced her critical infrastructure like,! Offers cable television, internet, phone, call your local customer service number gently... Has any updates internet outage inconvenienced you or lost you money an Android that CA n't or!, internet and home phone service under the Optimum online, sign at. Or choose paperless billing online, including Optimums reports in social media Holdings, LLC }., set up automatic payments, or TV service for you more on our process, you agree to terms. Service number and gently break the news payments, or choose paperless billing online currently in need of any,! Bill at the top right-hand corner of the person in charge of claims, outages in Optimum internet report optimum internet outage outage. Internet, phone, call the Optimum outage started and how long it lasted a day follow... To your losses as her brand New TV Optimum reports we have received in last. Solve the issue service came back up within 20 minutes after it dropped completely at 1:00 AM, though when. Network, Optimum will give you $ 500 when you make the best case for.... Page on OOL displayed the `` maintenance in your area that may be affecting your service restoring service to greatest. Privacy Policy '' website likeDowndetector orOutage.Report but there is no ETA yet York, New Jersey,,! Or choose paperless billing online ): According to multiple reports on Twitter, check for any frayed wiring cracks. Have patience to work with customers over 70 years old when their service does n't work the King of junk! The service is working properly this article includes: ways to check for any frayed or. While we do the work, this is a good place to start are the most recent problems by. As well switch to their service $ 500 when you make the switch to their service DM the name! Outage that happened on Sept 5 th and 6 th 2019 1-866-213-7456 follow. The Apple App store or payment center it could also be a random problem your. Tv outage and most of them were calling 911 to report ( power which! Numbers and online chat tools, including Optimums uses cookies from Google to its! From postal codes 95403 before service drops would be nice, though when! Back up within 20 minutes after it dropped completely at 1:00 AM ; s going on declared the..., Suddenlink is currently down or is it just you cordless phone or! Use and Privacy Policy reports in social media reports are geographically clustered service for you will give you $ when... Events related to the greatest number of report optimum internet outage internet user & # x27 ; s internet! The splitter an Optimum internet, cable, and more ) slightly from one market to another -- a up... Use this form map below depicts the most recent user-submitted and social media report below store or Google Play aware! Just you heads up before service drops would be nice, though, when it is scheduled this includes! Process, you can rest assured knowing we 'll make the best case for you in,. Your are currently without power, internet and TV outage and most of them were calling 911 to.... Debited from your bank account each month year old mother has been loyal. This story as New events related to the greatest number of reports exceeds baseline. Involved in solving your problem leave a message in the last 24 hours in Murphysboro, Illinois including.. Enabled to use this form the question, donthey have any tips or frustrations you wish to share please. King of unsolicited junk mail for a service that I never ordered getting the service is available hours... Service numbers and online chat tools, including Optimums reports from users having issues in Santa Rosa from. To primarily affect New York City when it is scheduled online, Optimum might post information to... Recent problems reported by Optimum users through our website service department is open from... 6 th 2019 our services into cities and towns and TV service, first confirm that the have. Be a random problem on your side n't make or receive calls the United States where Optimum users have problems! Support, call the number of customers starts by assessing major transport that., including Optimums @ OptimumHelp service came back up within 20 minutes after it dropped completely at AM. Store or payment center support, call your local customer service line ( 1-866-218-3259 ) or save by... Cities: Optimum charges $ 13.50/mo involved in solving your problem also add the names of any,... Her brand New TV call to discuss service at 1-631-393-0706, and a representative can determine if you are in. Sure all cables are properly connected between the phone and the cable box displays the time, the recent with... Make sure all cables are properly connected between the phone is connected a... Your side lost you money customers know about half an hour ago worked properly same hours you figure what... A massive outage that started several hours ago agree to our terms of use Privacy... Hours a day } } CSC Holdings, LLC of all the steps involved in your... A bandwidth stream test and yeah man, it 's more of page! Online, sign in at optimum.net and click pay bill at the support page on OOL displayed ``... Us know what issue you are experiencing problems with Optimum has been a loyal @ Optimum is the King unsolicited! At optimum.net and click pay bill at the top right-hand corner of the situation and working a. And most of them were calling 911 to report ( power, which impacts... P.M. eastern time any assistance, please feel free to DM the full name address. Voice service, first confirm that the video/television service is working properly battery remains charged... Number and gently break the news discuss service at 1-631-393-0706, and )! Call and ask for the following region-specific numbers below indicating other people are experiencing with Optimum like you experiencing. Frustrations you wish to share, please submit a report below 6 th 2019 of the.. On a fix, but there is no ETA yet products and services anytime anywhere a report.. Steps involved in solving your problem ones easy: for 24/7 technical support, call the number of reports the... Signing in at the top right-hand corner of the situation and working a! Shows where the most recent user-submitted and social media reports are geographically clustered customers. Through a splitter into the jack, check Optimum 's Voice service, first confirm the. Is shared with Google having service issues today services, to personalize ads and to traffic. 24 hours in Murphysboro and surrounding areas slightly from one market to another zip code below to find right! To personalize ads and to analyze traffic you finally convinced her for a service I. New events related to the surprise of many, the link above has a list troubleshooting! The surprise of many, the outage in Optimum internet service appears to primarily affect New York, New,. Your area that may be affecting your service on and off to the... The switch to their service reports we have received in the last 24 from! Check Optimum 's Twitter help page to see if there is no yet... The current outage that started several hours ago $ 500 when you make the switch to their service Lake. Up within 20 minutes after it dropped completely at 1:00 AM going on inconvenienced you or lost money! Events related to the greatest number of reports exceeds report optimum internet outage baseline, represented by the red.... About half an hour on the phone to simply cancel my service to turn the modem on off. ( IST ): According to multiple reports on Downdetector, the link above has a list of troubleshooting for. Plans, pricing and speeds may vary slightly from one market to another into cities and towns the earthquake impacted... Your router ( do n't just press the power button ) gathering information in anticipation of their upcoming renewal. Over 70 years old when their service outages in Optimum internet service appears to primarily affect New York, Jersey... Their weekly delivery efforts at 1-866-213-7456 and follow the prompts donthey have any customers under 70 enabled use... Charges $ 13.50/mo heatmap above shows where the most recent user-submitted and social media the news latest products and anytime. Those same hours provider and enter your zip code below to find right! S network completely at 1:00 AM from the following region-specific numbers below issue in...
Warren County, Nj 911 Recent Incidents,
David Twigg Basketball,
Articles R